American Express
Location
Phoenix, AZ | United States
Job description
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our? company values ?and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let’s lead the way together.
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day- from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.
Global Commercial Services ( GCS ) provides a range of Corporate Card Programs, Supplier Payments Solutions, and other expense management tools to help mid-size and large corporations around the world handle all facets of their business spending. The GCS US Onboarding and Technology Solutions organization is a team of hard-working individuals empowered to enable customers to our payment solutions to enable swift and efficient transactions while increasing value. We own the end-to-end project management and customer support throughout the Onboarding experience to first value.
Ho w will you make an impact in this role?
We are an integral partner to the Global Commercial Group ( GCG ) & Large Market (LM) teams, supporting new card programs and the continued expansion and retention of our largest global clients. The Implementation Specialist will support strategic T&E and B2B onboarding implementation experiences across multiple markets by creating and documenting the end-to-end process. This individual will work closely with business partners in Sales, Account Development, and Global Servicing to efficiently complete customer centric onboarding implementations. The specialist will work cases from GCS on the phone or e-mail and will be expected to utilize strong relationship care skills and corporate expertise to complete various workstreams.
The specialist should be very passionate about customer success while being a dedicated project manager. This is an excellent opportunity for someone who excels in fast paced environments and enjoys building positive relationships through partnership! The ideal candidate will have a proven track record of efficiently leading through ambiguity, being solution oriented, and having an intrinsic internal locus of control way of working – taking ownership of problems as they are encountered and supplying solutions that can be used by others.
Key Responsibilities:
+ Required to provide clients with detailed written communication on project status updates
+ Support the end-to-end onboarding implementation programsof key Multinational clients
+ Document client discovery to align key business goals in order to create clear and comprehensive project roadmaps
+ Support identification and resolution of implementation related issues while managing them through closure
+ Use collaborative leadership and problem-solving expertise to ensure solutions meet client specific needs globally
+ Consulting client managers on Global expansion and program maintenance opportunities by usinginternal query databases to research and review existing client setups to make informed recommendations
Mini m um Qualifications:
+ 3-5 years of Global Onboarding Implementation and/or customer success experience, preferably within the B2B payments sector
+ Strong?consulting and project management experience
+ Excellent verbal and written communication skills
+ Strong interpersonal skills to develop and foster positive business relationships
+ Highly skilled with Microsoft Office tools (Excel, PowerPoint, Word)
Preferred Qualifications:
+ Project Management Professional ( PMP ) certification preferred
+ Strong Process Flow and Data Mapping Skills
+ Experience working with Salesforce or other project management tools a plus
+ Bachelor’s Degree
Qualifications
Salary Range: $55,000.00 to $105,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Job: Sales
Primary Location: US-Arizona-Phoenix
Schedule Full-time
Req ID: 24002042
Job tags
Salary
