OHSU
Location
Portland, OR | United States
Job description
Department Overview
This position directly supports the department objectives to provide excellent clinical care through professional response to patient needs related to scheduling and authorization of outpatient appointments and surgery. The PAS Resource Specialist provides assistance to other PAS personnel in the use of PAS network software and department-specific scheduling issues. The PAS Resource Specialist provides suggestions and takes an active role in the problem-solving processes required to ensure efficiency in all PAS functions. The Specialist works with other PAS Resource Specialists in the department to ensure that other clinic functions are running smoothly and communicates problems to the PAS Supervisor or Department Administrator.
This position reports directly to the Clinical Practice Manager through the PAS Supervisor.
Pay Range: $24.62 - $33.28 per hour
Function/Duties of Position
Surgery Scheduler Maintains current information regarding surgery schedules for service site providers. Serves as liaison and information resource for physicians, nursing support staff, coworkers, IP Admitting Department, Surgery Office, and Periop Services. Collects from physician all information necessary to schedule a surgery (including ICD9 codes, equipment needs, etc.). Maintains surgery information to OR as soon as received. Starts insurance process and obtains authorizations. Facilitates care arrangements by scheduling preops, PAT clinic, ancillary and clinical services as needed. Applies problem solving and negotiating skills in resolving provider and patient concerns and other surgery related problems.
Telecommunications Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees.
Arranged Care Schedules new patient appointments on line, and manually if necessary. Obtains prior medical records and studies if appropriate. Creates a medical records if needed. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. Mails information packets. Provides personal reminders to patients about upcoming appointments. Obtains and prepares OHSU medical records before scheduled appointments.
Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face -to-face customer contact skills, crisis management, facility with available information, technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.
Administrative Support for Assigned Surgeon – scheduling meetings, managing calendar, legal correspondence, appeal letters, coordinating travel, projects, and other duties as assigned.
Required Qualifications
Job tags
Salary
