Location
Juneau, AK | United States
Job description
As our IT technician, you will provide general IT support for the Greens Creek mine site. Every day you will work at a mine site on a remote island about 18 miles outside of Juneau, Alaska. You’ll start everyday planning and prioritizing work activities, using time efficiently and effectively. You will be called upon to assist in the installation, configuration, and maintenance of desktops, laptops, printers, phones, and mobiles devices, providing general IT support. To thrive in this role, you must have the initiative to keep abreast of rapidly changing technical developments and opportunities, communicating them with the IT Director and your colleagues. We’re on a remote island, you must know how to work independently and be available to respond during non-working hours for urgent situations.
About Us The Greens Creek Mine, located on Admiralty Island 18 miles south of Juneau, is an underground polymetallic mine operating since 1989, employing approximately 490 people. The mine is owned and operated by Hecla Mining Company, headquartered in Coeur d’Alene, Idaho. Established in 1891, Hecla has a rich history as a distinguished and respected precious metals producer. Winner of numerous safety and environmental awards, Greens Creek is seeking new team members committed to professional growth and success.
Here’s what you can expect in this role: - Training first. Every hire is provided MSHA training in the first 4 days on the job. We also provide department- level training on not just what to do, but safety, as well.
- Apply your technical aptitude to analyze and correct problems using documented procedures, available tools, personal knowledge, and skill.
- You will be engaging requests, incidents, and communications that are received through Hecla’s service desk ticketing system.
- You’ll be responsible for keeping the server and workstation software up to date and maintain sustainable backup procedures.
- You may be working on a remote island and living in a mining camp environment away from home. Every department is slightly different, but our IT department works 15 days for 11 or 12.5 hours each, followed by 13 days off.
- Safety is important. You will ensure the safety of yourself and others in the workplace. You will take due care while performing your work.
- A team you can rely on, a team that has your back.
If you’re interested in this role, apply on our website at this link:
We have a two-part interview process. If you are selected, our hiring manager will reach out to you to set up a phone interview. Then, if you are selected to move forward, you will be invited to our site to ensure we are a fit for you, and you are a fit for us.
Applicants must possess current authorization to work in the United States. Hecla Greens Creek is an Equal Opportunity Employer.
Please visit Hecla’s website at and our recruiting page at mining.com/careers/
POSITION SUMMARY Reporting to the Greens Creek Lead Systems Analyst, IT Technician is responsible for the day-to-day execution of Greens Creek IT department business system services in a Windows and O365 multi-tenant environment. The IT Technician partners with Corporate IT to ensure effective provisioning, installation/configuration, operation, and maintenance of IT hardware, software, and related infrastructure. Scope includes secure and reliable IT: networks, end- user computers, Fiber/Ethernet/Internet Service Provider (ISP) interfaces, along with border connectivity to OT SCADA. This individual works within the Hecla IT team to ensure Greens Creek business IT infrastructure, operating systems, and software systems are executed in documented and consistent manner using the ticketing system and documented procedures to meet site needs within an enterprise environment. Individual must be self-driven and be able to work independently, as this position frequently works without direct supervision.
ESSENTIAL FUNCTIONS - Provide general business system technology support for the Greens Creek site: install, configure, and maintain desktops, laptops, printers, phones, peripherals, and mobiles devices in an enterprise technology environment.
- Engage requests, incidents, and communications received through Hecla’s service desk ticketing system as the primary driver of efforts.
- Provide help desk level support of O365.
- Provide help desk level support of Okta MFA.
- Daily administration of Greens Creek’s Windows 10 environment.
- Keep workstation software up to date with current patches and support.
- Support end user application of, and compliance with, Hecla cybersecurity and digital control standards.
- Participate in execution of site IT: standards, procedures, protocols, training, performance metrics, infrastructure documentation, and change management solutions.
- Day to day administration of the Greens Creek portion of Active Directory in a multi-tenant environment.
- Engage end users to collect functional specifications for business system improvement requests.
- Work with corporate infrastructure and network team to meet site functional requirements.
- Analyze and correct problems using documented procedures, available tools, personal knowledge, and skill, while documenting solutions and effort taken in the pursuit of resolution.
- Provide end user support of O365 applications.
- Provide help desk level support of enterprise cloud-based file repository.
- Assist infrastructure team to troubleshoot network Layer 2/3 connectivity issues.
- Troubleshoot Layer 1 network issues, fix network cabling, and ensure best practice cable management is followed.
- Perform diagnostics with stakeholders to collect and document on tickets information regarding technical problems for Root Cause Analysis (RCA).
- Support corporate infrastructure team efforts to secure boundaries of connectivity between IT infrastructure and dependent OT Supervisory Control and Data Acquisition (SCADA).
- Plan and prioritize work activities, using time efficiently and effectively; develop realistic action plans with consistent stakeholder engagement.
- Communicate with co-workers, management, outside contractors and vendors, and employees in a courteous and professional manner.
- Respond during non-working hours to address urgent situations involving IT systems.
QUALIFICATIONS Education and/or Experience - 3 years business IT experience preferred.
- Hands on support of network environment, preferably in a multi-location.
- Experience in day-to-day helpdesk level administration of Active Directory.
- Experience in a Windows environment.
- The ability to weigh multiple solutions, identify applicable standards, assess which is optimal, and clearly communicate conclusions via documentation standards.
- Ability to clearly articulate digital technology standards and apply cyber security controls to all business technology activities.
- Courtesy, respect, recognition of IT’s responsibility to provide digital technology vision and guidance to the Greens Creek mine operation; ability to negotiate, willingness to provide timely and comprehensible guidance to users, and maintenance of good working relationships with employees and vendors across the Company.
- Required to establish and manage time commitments. This individual must be able to coordinate availability with colleagues and vendors to assure systems administrative coverage to meet the operation’s 24/7 schedule.
- Certifications in Microsoft, business systems, and other relevant technologies should be sought and continuously maintained through testing and continuing education.
- Proven consistency of ticket-based documentation of work, consistency of execution, and systemization of tasks.
- Consistent application of cyber security and data control standards to end user support activities.
- Initiative to keep abreast of rapidly changing technical developments and opportunities.
- Position is a 15/13 schedule: 15, 12.5 hrs days working and staying onsite in Juneau, 13 days off.
- Must possess strong time management skills, including the ability to work effectively independently, without direct oversight.
- Previous experience exercising high levels of initiative, confidentiality, judgment, and diplomacy is required.
- Excellent attention to detail.
- Display a high level of customer service, attentiveness, and professionalism with client base.
Other Qualifications - Must pass a pre-employment background check
- Must complete MSHA 24-hour training or provide 5000-23 documentation of completed training
- Must pass pre-employment physical and drug screen
- Must have a valid driver’s license.
- Must obtain TWIC certification within 60 days of hire.
SAFETY, HEALTH & ENVIRONMENTAL RESPONSIBILITIES AND ACCOUNTABILITIES Include, but are not limited to:
- Must be willing to comply with all company policies and procedures, especially regarding Safety, Human Resources, and Environmental considerations.
- Must follow and understand MSHA rules and regulations, Standard Operating Procedures (SOP) and work area instructions, participates in safety activities.
- Complying with all necessary requirements put in place to prevent incidents, injuries, or losses
- Ensuring the safety and health of themselves and others in the workplace by being responsible for their actions and taking due care while performing their work
- Identifying, eliminating, and reporting hazards as soon as practicable
- Reporting incidents and accidents as soon as practicable
- Disclosing all information regarding incidents and cooperating in incident investigations
- Assisting in the resolution of health and safety matters in a positive and timely manner
- Using and maintaining personal, protective equipment (PPE)
- Providing suggestions for improving work processes
- Assisting management by supporting change to achieve desired targets
- Ensuring that plant and equipment operate within their safe working limits
- Ensuring that correct equipment is used for the job
- Participating in risk assessment methodology
- Participating in safety initiatives
- Receiving training and instruction as required
- Maintaining good housekeeping standards
PHYSICAL DEMANDS While performing the duties of this job, employees may be frequently required to stand, walk, or sit for extended periods of time; use hand and fingers to handle or feel; reach with hands and arms; climb and balance; stoop, kneel, crouch, and crawl. The employee must be able to talk and hear.
*See attachment for additional physical demands.
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