Ztek Consulting INC
Location
Fort Mill, York County, SC | United States
Job description
Description:
***Location: FORT MILL***
" Looking for an Application Support Engineer who has more than 4 years of experience in handling .Net & Java applications in production environment - L1/L2/L3 support model.
Experience in technologies such as RESTful API, SQL Server, SSRS, Java / J2EE, Spring Boot, Oracle.
Prior experience on Service NOW, APM Tools - Dynatrace or equivalent.
Prior experience in Java Batch monitoring.
Responsible for attending infrastructure and application related alerts and resolving tickets raised by Helpdesk team.
Prioritize Alerts based on severity and type.
Experience debugging complex problems/Issues. Perform Root Cause Analysis by analysing the issue and the code to determine impact. Prepare RCA Documentation.
Systematic and timely communication to stakeholders across various channels based on severity of the issue.
Weekend Maintenance support, monitor critical alerts, attend to any escalations from Helpdesk and Production management teams on a need basis.
Excellent communication skills, both verbal and written.
Good to have experience on GitHub, Jenkin, TeamCity, Octopus
"
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