Payment Services Coordinator

Location

Alexandria, VA | United States

Job description

Position Summary

As assigned by management, responsible for administering Credit Union payment systems to include ACH, Share Drafts, Returns/Adjustments, Wires, Negotiable Instruments, Check21, Overdraft Privilege, Plastic Card Orders, ATM Change Fund, ATM Receipt/Disbursement, Shared Branching, Online Account Funding, Credit Card Maintenance and Settlement, Visa Debit Card Settlement, Account Research and Mail In Payments. Each Payment Services Coordinator is assigned a core and back-up function to ensure coverage and efficiency of department operations.

Responsibilities

· Administer and settle member transactions processed through credit union payment systems.

· Settle member transactions to the General Ledger and the payment system.

· Complete required accounting reports for settlement.

· Complete required daily, monthly, and quarterly activities to service the members (e.g. ordering re-issue of debit card cards, applying rejected payments, etc.)

· Reconcile appropriate General Ledger accounts.

· Identify and resolve all exception items and out-of-balance conditions.

· Archive all reports and records in accordance with Credit Union Records Retention Schedule

· Provide members and staff with assistance on member service issues

· Extensively investigate and analyze accounting and/or member records.

· Exercise sound judgment and provide solutions to issues and errors.

· Ensure compliance with all applicable federal regulations, including the Bank Secrecy Act, Security and OFAC.

· Prepare professional member correspondence as needed.

· Follow-up with members/staff as needed.

· Act as liaison between credit union and third-party processor.

· Monitor and assure third party processors meet credit union member expectations.

· Stay actively informed on changes in transaction processing industry.

· Provide operational support for problems and changes made with the payment system.

· Assist other Payment Service Coordinators as needed.

· Assist in documenting desk procedures.

Perform other duties as assigned.

Performance Expectations

· Ensure accounting documents, records and reports are accurate, current and timely.

· Promptly discover and resolve accounting errors or discrepancies.

· Required reports are accurate and timely. Suggestions for improved performance are provided.

· Complete accounting functions in accordance with established standards and credit union policy and procedures.

· Ensures compliance with all applicable federal regulations, including the Bank Secrecy Act, Security and OFAC.

· Cooperative and positive attitude towards members and credit union employees.

· Supervisors are appropriately informed of department activities.

· Dependable record of attendance and timeliness.

· Demonstrate the credit union’s Core Values and Cultural Beliefs.

Education & Experience

· Associate’s degree in a business related field from an accredited university or college, preferred.

· One to three years related work experience, preferably within a financial institution.

· Basic accounting principles.

· Basic to intermediate Excel skills.

· Credit union policies and procedures, preferred.

· Solving arithmetic and mathematical reasoning problems.

Skills & Abilities

· Strong written, verbal and interpersonal communication skills.

· Proficiency in Microsoft Office Suite and standard office equipment.

· Experience using Fiserv DataSafe or credit union core system, a plus.

· Strong organization skills with demonstrated ability to work on competing priorities.

· Ability to work independently and under pressure of deadline.

Job tags

Salary