Regional Operations Director
Southern Veterinary Partners
Location
Asheville, NC | United States
Job description
Reporting to the Vice President of Operations, the Regional Operations Director (ROD) is responsible for providing operational leadership for their assigned portfolio of hospitals. They will lead by creating strong relationships with their hospital teams. The ROD balances the need to support each hospital’s unique culture and also foster an environment of continuous improvement and creativity. Hospital Managers will report directly to the Regional Operations Director.
General Operational Responsibilities:
Team
- Hire, develop, motivate and hold accountable a team of 15-20 Hospital Managers
- Engage and develop relationships with DVM staff to support a high standard of care is being performed
- Oversee day to day operations of an assigned portfolio of hospitals with full P&L responsibility
- Partner effectively with Regional Medical Director(s) to ensure highest standards of medical quality, client satisfaction, team engagement and financial performance are met
- Demonstrate SVP’s mission, vision and values to each hospital team
- Assist the Hospital Managers in organizing their staff around key priorities and goals
- Provide performance and coaching feedback to Hospital Managers in a timely manner
- Ensure Hospital Managers have fully staffed teams by guiding them to select and retain the best talent who work at a high level with great care and respect for patients, providers, doctors, fellow employees and policies
- Ensure the Hospital Managers and teams are compliant with all policies and procedures
- Lead weekly Hospital Manager cascade calls and one-on-one touch bases with your direct reports
- Develop an effective in-person visit cadence for your hospital teams (extensive travel averaging 60% of time)
- Facilitate communication, teamwork and workflow with hospital team to support our doctors
- Review monthly doctor and paraprofessional schedules created by Hospital Managers
Financial
- Develop insights and recommendations based on supported data and analytics to drive optimal hospital performance
- Achieve monthly and annual financial budgets
- Interpret, explain and manage the P&L statements for a hospital providing specific coaching to the Hospital Managers to manage variable expenses
- Effectively communicate and provide performance and operational feedback back to the executive team
Hospital Operations
- Implementation and ensured execution of company-wide initiatives
- Ensure each hospital’s physical condition and appearance is consistent with SVP operating standards
- Ensure each hospital is compliant with OSHA and other applicable local, state and federal regulations
- Act as lead resource for recently acquired hospital acquisitions to ensure a smooth and effective transition
- Continuously identify opportunities to improve patient, client, staff and organizational outcomes
- Act as a liaison between Headquarters in Birmingham and your portfolio of hospitals
- Perform other duties as assigned
- Bachelor's degree preferred
- Minimum 5 years’ experience managing multi-site hospitals
- Ability and adaptability to handle multiple projects and deadlines in a fast paced and evolving work environment
- Strong organizational skills and detail oriented
- Experience with managing budgets, delivering information from P&L statements and delivering strong results within a growth oriented organization
- Exceptional written and oral presentation skills; ability to present concisely and with detail
- Strong interpersonal and communication skills; experience in effectively communicating key data
Benefits
Work with an organization recognized as #1 in Healthcare by Newsweek’s Most Loved Workplaces in 2023.
- Online discount platform
- Collaborative team of people who live out our WAG values (work together, amaze, grow)
- Competitive salary
- Health, dental + vision insurance
- 401K with a company match
- Life insurance, short-term disability, and telemedicine
- Upward mobility and growth opportunities
- Generous paid time off and company-wide holidays
- Discounted veterinary care for your four-legged family members
- An opportunity to make a valuable impact on over 400 veterinary hospitals nationwide
Job tags
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