#719 - Service Desk Analyst/Help Desk - Seeking Transitioning Service Member (Skillbridge Program)

Location

Medford, OR | United States

Job description

We are seeking a transitioning service member to join our team as a Service Desk Analyst under the DoD SkillBridge Program.

(this position offers many opportunities for GROWTH and can convert to a permanent position paying $65k-$80k a year)

WHAT YOU'LL DO:

The Services Desk Analyst will contribute to the strategic objectives of the IT Division by providing problem resolution for all Employees throughout the organization.

LOCATION: (ON-SITE, Hybrid)

Multiple Locations

Jacksonvile FL

Medford OR

Westerville OH

Melrose Park IL

Jericho NY 

REQUIRED EXPERIENCE:

• 1yr of IT support experience preferred but not required; supporting Active Roles (AD), remote applications for support and all Windows based Client/Server systems and/or equivalent experience desired.
• Excellent verbal and written communication skills
• PC skill (MS Office products, Word, Excel, Power-Point, Access, OneNote, Outlook)
• Some understanding of LAN, WAN and Internet function
• Some basic understanding of network protocols, concepts and terminology
• Successful work performance demonstrating an ability to communicate effectively, work well with others, use productive work methods, exercise sound judgment and display initiative and innovation on the job
• Training and problem management skills preferred
• Any knowledge of problem ticketing (i.e.…Remedy management system)
• Experience documenting procedures.
• Any form of customer service experience desired.
• Be able to provide phone support for lengthy hours of a day.

BENEFITS:

• OJT
• Multiple learning platforms (Udemy, e.t.c)
• If on-site 3 days in the office and 2 days working from home

APPLY TODAY!

• [email protected] - not an automated computer program - will personally read your application.
• If you are a potential fit, we will tell you all about the hiring company and answer your questions so you can determine if this is a position you’d like to pursue.
• Please wait at least 48 business hours to follow up on your status, and then email [email protected].
• Even though we focus on Veterans, transitioning Service Members, and Military Spouses, this position is open to everyone.

Job tags

Salary