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Quality Specialist


Arthur J Gallagher Risk Management Services, Inc


Location

Mechanicsburg, PA | United States


Job description

Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

How you'll make an impact

Primarily focused on ensuring compliance of field offices with assigned client base service instructions and related service agreements. Tasked with creating customized client audits, monitoring performance metrics, providing technical training, and assisting branches in meeting client expectations, along with development of processes and procedures to ensure compliance with client, broker, and carrier expectations. Responsibilities include; trend analysis, delivering training, and conducting both internal and external audits. Additional duties may include preparation of monthly oversight reports, review of processes of branch handling to improve claim outcomes, client liaising in support of Account Management, coding, reserving, and specialized projects. Participation and/or attendance in partnership meetings, client and broker meetings may be required in addition to individual support for branches and Resolution Managers.
About you

Required: Bachelor's degree; 5 years relevant claims handling experience in addition to proficiency in MS Office applications, and related claims and business software.

Preferred: Previous auditing experience in addition to extensive liability claims background and strong process management skills.

Behaviors: Strong analytical and organizational skills. Excellent interpersonal, written and verbal communication skills. Ability to interpret customer needs and handle to conclusion. Ability to work independently and establish priorities.
Additional information

We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.

About Arthur J. Gallagher & Co.


At Arthur J. Gallagher, we fiercely protect our culture. Without it, we are just another company. Every day we live by, "The Gallagher Way", 25 business tenets from which we draw our strength. A multi-national, multi-billion dollar insurance brokerage and risk management services firm, our employees are fueled by teamwork, creativity, responsiveness and doing the right thing simply because it's the right thing.


Job tags

Flexible hours


Salary

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