Brandywine Valley Heating and Air Conditioning
Location
West Chester, PA | United States
Job description
It's time for your CAREER to take off
We Want YOU!
Looking for candidates that are willing to learn and grow
in an industry that is essential to so many.
Act Now!
Your success is waiting for you!
Our Business is growing rapidly and we are hiring top people to grow with us.
Apply Now!
When you woke up this morning did you look at the ceiling dreading the next cycle of the snooze alarm or did your feet hit the floor ready to take on the challenges of a new day? How you answer this question has as much to do with where you are going and the engagement you have with those that you work with. Brandywine Valley Heating and Air Conditioning knows it’s the people that make the organization and carefully seeks to find candidates that have the desire to work as part of a team, constantly learn, and develop skills that will provide outcomes that are both financially and personally rewarding that result in peace of mind.
We are seeking a Customer Service Manager where your attitude will determine your altitude, if you see problems as opportunities to become a hero, we will help you unlock the potential you hold inside. Before you start thinking this is too good to be true; doing the right thing and serving the client in a moral and ethical way is woven into the fabric of our business. Start the process and a conversation to make a transition that can alter your life.
Check us out, visit our website, Career’s Page, and reach out to us.
*We are an Equal Opportunity Employer; all inquiries are kept confidential.
To apply for: Customer Service Manager@ Brandywine Valley Heating and Air Conditioning
Click Below
Position Purpose (Summary)
The function of this position is to:
- Manage, assign, and direct the office staff on a day-to-day basis adjusting as the workload and business dictates.
- Directs the scheduling and booking of the service or sales appointments.
- Develop profitable sales and acquire customers through alignment with our established sales and marketing program.
- Identify new business opportunities by performing direct sales activities and provide support to the administrative and sales personnel as requested.
- Manage and allocate resources to meet the expectations of our clients.
- Handle multiple tasks and set priorities on their own.
- Develop programs and processes to ensure effective use of resources.
- During slow periods create and manage outbound telemarketing to claw back customers and offer sales of declined repairs
Customer Service Manager’s Responsibilities/Duties/Functions/Tasks
- Manage the CSRs to see that they* Answer the phone quickly and professionally.
- Call customers to confirm maintenance appointments and schedule as necessary.
- Perform service dispatch and coordinate scheduling.
- Debrief technician at end of call and record key information into client’s computer record Issue P.O.s and/or order parts and materials for truck restock and non-stock items.
- Sell new service agreements and renew existing service agreements.
- Grow, monitor, and maintain the maintenance programs; update changes in ownership, add new install job information and review reasons for non-renewals.
- Win the confidence of new clients when they call for service or repairs.
- Schedule the client appointment and assign/match qualified staff to perform the work.
- Increase revenue from established customers and generate additional revenue from new customers by using proper sales techniques, problem solving skills and account management.
- Receive, record, and maintain sales lead information, set appointments as necessary.
- Communicate clearly, precisely, and in a friendly manner and take and deliver messages as appropriate.
- Ensure the accurate capture, data entry and maintenance of customer and business information into the company accounting program.* Input Service work order details
- Record customer payments
- Record Vendor invoices
- Provide vendor invoice to General Manager/owner for approval for payment.
- Work closely with the service, IAQ and sales departments, recognizing and identifying possible sales opportunities facilitating appropriate follow up.
- Be familiar with our company, products, and services so many questions can be answered without consulting others.
- Alert managers quickly to significant customer issues, serving as a champion of the customers to our company.
- Follow-up on all leads, proposal, and potential sales until closed or lost.
- Track lost sales.
- Update the Customer Relationship Management (CRM) system for each interaction.
- Perform customer satisfaction calls after each visit.
- Ask for referrals and inform client where and how to make them.
- Have a good working knowledge of our products and services being offered. This may require additional study and training both on and off site.
- Continuously improve knowledge of HVAC, Plumbing, Electrical, and Appliance work, and how Brandywine Valley Heating and Air Conditioning operates to benefit the customer.
- Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals.
- Regularly review and monitor progress against goals, and seek assistance as needed.
- Communicate effectively with associates, superiors, vendors, and customers.
- Possess superior interpersonal skills.
- Efficiently manage his/her time and schedules
- Be computer literate to the extent necessary to fulfill this function.
- Knowledge of Excel and Word is required.
- Should also be very familiar with the use of smart phones, email, and text messaging.
- Must be capable of understanding client needs, and favorably influence their decision.
- Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees.
- Clean, neat, and professional appearance.
- Other duties as assigned
Check us out, visit our website, Career’s Page, and reach out to us.
*We are an Equal Opportunity Employer; all inquiries are kept confidential.
To apply for: Customer Service Manager@ Brandywine Valley Heating and Air Conditioning
Click Below
Job tags
Salary
