Genesys Cloud Services, Inc.
Location
Menlo Park, CA | United States
Job description
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Incentive Compensation Design Director
The Incentive Compensation Design Director is a critical role in the implementation of Genesys' business strategy sales compensation programs. This role will report to the VP of Global Incentive Compensation and will be responsible for co-managing the plan design process, modeling, and inputs for creation of incentive compensation plans for plan participants in the Sales organization. This includes working with executive leaders to understand strategic business objectives, assessing the success of current incentives, proposing new incentive designs, securing final decisions and approvals, and communicating new incentives to leaders and employees. Ideal candidates will have a bachelor's degree with an emphasis on business or accounting, with at least 8 years of experience in Sales Operations, Sales Compensation, or Finance.
The scope includes commission plans, bonus plans, and temporary incentives ("SPIFFs") for Sales roles, including Account Executives, Sales Managers, Solution Consultants, Sales Development Representatives, and new, experimental roles. The person should be familiar with how software companies go to market in order to align incentives with distinct roles (e.g., industry specialists, account managers, product overlays, etc.), commissions administration, which includes distribution of sales incentive plans and processing calculations for all commissionable positions for an assigned area.
Key Responsibilities:
Co-lead a cross-functional process to align incentives with company's strategic and operational goals
Determine pay mix, performance measures, weights and mechanics to encourage desired behaviors by role
Assess the effectiveness of current incentive plans
Assess the performance of worldwide Sales resources against current goals (e.g., percent of reps achieving quota)
Brief executives on current sales performance and obstacles
Manage plan design exception requests from regional sales leadership
Oversee the creation of cost of sales models to evaluate plan scenarios
Design temporary incentives (e.g., "SPIFFs") to support short term priorities
Project manage deployment of plans across internal and external business partners, from documentation of final plan designs and policies through plan deployment
Work with the team that will administer the plans and make updates to compensation systems
Communicate with field and relevant stakeholders on policy and program changes in a compelling and effective manner
Work with Finance to analyze the cost of plan changes and lead trade-off discussions as required
Oversee the creation of a Sales scorecard to evaluate sales effectiveness, working with enablement to strengthen Sales programs to encourage productivity
Understand and track the sales capacity, cost of incentive compensation programs and commission expense
Requirements:
Bachelor's degree in a related area or equivalent experience
8 or more years design experience in a consulting or sales operations role, ideally in the enterprise software industry
Knowledge of typical comp plan structures in enterprise software (quotas, accelerators, pay mix, and on-target earnings). Experience with approaches to incenting cooperative selling across complex multinational accounts (when double compensation makes sense)
Deep subject matter expertise and business process knowledge across territory management, sales account coverage, sales crediting and compensation
Demonstrated ability to lead and manage change
Excellent communication skills and tactful diplomacy
Excellent written and presentation skills, especially related to creating compelling presentations and presenting recommendations and decisions to executive leadership
Analytical skills and a structured approach to solving unique business problems
Inductive and deductive reasoning
Ability to be firm and ensure the right business decisions are made with all levels
Advanced time management and project management skills including ability to handle multiple projects with bold deadlines
Ability to work independently with general direction in an exciting environment.
Thorough interpersonal and cross-functional business partnering skills
Advanced Excel Skills; use of advanced formulas, pivot tables, data manipulation
Experience in commission administration is a plus, including meaningful experience with ICM/SPMs (preferably Callidus).
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Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$115,200.00 - $226,000.00Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link:
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit.
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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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