Interpreter Liaison - Spanish
Location
Harrisburg, PA | United States
Job description
Under the direction of the Office Manager, the Spanish Language Interpreter Liaison will assure proper translation of communication between the patient and family and any other UPMC employee, provider, or staff during their office visit or by phone. This will include general verbal exchange, medical/surgical/referral details, written forms and educational materials. The Interpreter Liaison will communicate any issues to be addressed to the Office Manager and will assist in finding a solution.
The position works primarily daytime hours as needed and it is on site. Must be able to travel between locations assigned.
Responsibilities:
- Maintain a close working relationship with the physician representatives for each clinical service receiving international patients.
- Assist in communicating any financial information to the patient correctly and clearly.
- Translate all educational materials, practice forms and pertinent literature for the patient.
- Translate and send correspondence between appropriate UPMC physicians and referring physician of the patient.
- Establish and maintain contact with existing and potential international program contacts.
- Assist with outpatient office hours including chart prep, patient liaison/concierge services, answering phones, scheduling appointments and completing forms.
- Strictly adheres to UPMCHS patient confidentiality policies.
Job tags
Salary
