Location
Glen Allen, VA | United States
Job description
The Grooming Manager for Holiday Barn Pet Resorts is responsible for customer service, quality control of services provided, maintaining and growing revenue, team coaching, and management of an independent department. The Grooming Manager will work closely with the Facility Manager and Holiday Barn Leadership Pack to achieve the objectives and goals of the individual facility and the betterment of our company. The Grooming Manager should be a leader with enthusiasm and encouragement that helps our staff and customers achieve levels of satisfaction.
GENERAL RESPONSIBILITY
A Grooming Manager for Holiday Barn Pet Resorts is responsible for:
- Ensuring a safe and clean environment.
- Evaluating pets prior to groom service for needs and customer satisfaction.
- Assessing pets that have received bathing and grooming services.
- Hire, train, and supervise grooming staff to maximize our level of service to guests, ensuring all Holiday Barn grooming SOPs are properly executed.
- Provide clear and constructive feedback to staff regarding work performance and deliver realistic expectations or praise.
- Sell grooming services to customers based on the needs of the pet.
- Handle customer concerns and opportunities in a professional manner.
- Create and encourage a spirit of collaboration, cooperation, and enthusiasm within the grooming department around their work and within the entire company.
- Work accurately and reliably with a positive attitude.
JOB REQUIREMENTS
- 2 years experience in a grooming salon.
- 2 years prior management experience, including management of multiple employees.
- Ability to work in a fast-paced, physically demanding position.
- Excellent communication skills and a positive attitude.
- Availability to work a rotating schedule that includes weekends and all major holidays. We are a resort business, and these are some of our busiest times.
- Work 35-40 hours per week with possible overtime.
What can you expect?
- Full-time hours with competitive pay and opportunities for additional compensation based on grooming services rendered. Grooming Manager's salary starts at $19 - 22/hr.
- A supportive work environment with daily interaction among all departments.
- Education opportunities, including seminars and programs related to grooming and pet care.
- Participation in offsite Holiday Barn Events, both individually and with other Holiday Barn staff.
- Access to company-sponsored medical, dental, and vision insurance, and company-paid life and long-term disability insurance.
- Personal leave time for both you and your pet.
This workplace is moderately and physically demanding. Candidates must have the ability to lift and push up to 50lbs, stand for extended periods, be able to bend, stoop, reach, and stretch, along with the ability to move pets within the facility, vehicles, up and down stairs, and in and out of enclosures. The workplace is typified as a loud working environment - barking dogs, high-pressure dryers, etc.
Holiday Barn is a drug-free workplace.
Holiday Barn is an equal opportunity employer.
Job tags
Salary
$19 - $22 per hour
