Strategic Account Manager
Location
Naperville, IL | United States
Job description
Strategic Key Account Manager
MedPro Disposal is looking for a Strategic Account Manager to maintain and nurture relationships with MedPro Disposal’s Key Accounts ensuring that revenue and profit targets are maximized through specific account management methodologies and regular contact. You will help MedPro Disposal become a strategic partner and advisor to its most important clients while identifying and leveraging further opportunities for closer collaboration and increasing revenue.Key Accounts are defined as clients which are critical to the success of MedPro Disposal, which may be accounts of high revenue or strategic value.
Compensation & Benefits
- Overall earnings approximately $100k
- Fun work environment and supportive teammates
- Weekly meetings with your direct manager
- Focus on internal promotions and development
- Uncapped commission
- Summer hours
- Health, Dental, and Vision Insurance
- Paid time off
- And so much more!
Responsibilities
- Acquire a thorough understanding of each Key Accounts’ needs and requirements
- Develop Key Account Plans to document strategies for growth, track progress and evolve the strategy as account/business needs change
- SOME NATIONAL TRAVEL REQUIRED : 3 - 4 times per year to visit key clients
- Define and deploy constant initiatives to create and materialize growth and upsell opportunities within allocated key accounts.
- Coordinate and take a leading role in online and face-to-face Business Review Meetings.
- Participate in internal Key Account Review Meetings, share plans for development and discuss strategy with senior management.
- Maximize sales revenue and profitability for each Key Account by reviewing and developing business strategies to ensure continued growth in core service uptake.
- Ensure ownership of each account’s revenue forecast and quotas.
- Gain and provide visibility in each account’s long-term planning/forecasting process.
- Maintain a set of key performance indicators (KPIs) to ensure ongoing measurement of customer satisfaction, service quality and compliance to each account’s key goals and requirements.
- Act as communication link between all key internal stakeholders regarding the management of allocated accounts.
- Act as escalation point to investigate issues and problems faced by Key Accounts, and coordinate with Operations to resolve service issues.
- Ensure regular reporting of key accounts’ revenue status and forecast, opportunities, risks and growth strategies.
- Proactively work, in conjunction with the Accounts Department, to resolve outstanding payments in line with agreed contractual payment terms.
- Maintain a set of key performance indicators (KPIs) to ensure ongoing measurement of customer satisfaction, service quality and compliance to each account’s key goals and requirements.
- Act as communication link between all key internal stakeholders regarding the management of allocated accounts.
- Act as escalation point to investigate issues and problems faced by Key Accounts, and coordinate with Operations to resolve service issues.
- Ensure regular reporting of key accounts’ revenue status and forecast, opportunities, risks and growth strategies.
- Proactively work, in conjunction with the Accounts Department, to resolve outstanding payments in line with agreed contractual payment terms.
- Design and deploy ongoing and proactive plans and strategies to maintain, adjust and maximize MedPro Disposal’s value propositions and solutions for each customer.
- Using the MedPro Disposal’s CRM system (Salesforce), maintain up-to-date information for sales leads, open opportunities, and client contacts
- Play an integral part in expanding relationships with Key Accounts by promoting additional services offered by MedPro Disposal.
- Working with senior management, establish new or renegotiate existing Master Services Agreements (MSA).
Required Skills & Experience
Customer service focus
- Minimum of 6 years' experience in a customer-facing B2B Account Management role
- Understands the importance of providing high-quality customer service.
- Strives to exceed the expectations and requirements of clients and internal stakeholders.
- Ability to develop solutions based on client needs.
Communications skills
- Ability to communicate courteously and efficiently, and aptitude in building relationships with professionals of all organizational levels.
- Effective communication skills (verbal, listening, written, presentational and interpersonal) and ability to develop and maintain good relationships both internally and with clients.
- Ability to promote the exchange of ideas and information and to encourage dialogue.
Proactive approach
- Organized and self-motivated with a “can-do” attitude.
- Always seeks practical/workable and innovative methods to solve problems and deliver solutions.
- Demonstrates a continuous drive for quality and a commitment to excellence.
- Proactively demonstrates a desire to enhance and develop own skills and knowledge.
Organizational skills
- Proven ability to organize, plan and prioritize tasks within a high volume, varied workload.
- Ability to identify critical tasks and interdependencies.
- Ability to interpret and analyze client performance data, documenting findings in written reports and presentations.
Teamwork
- Proven ability to effectively work on own initiative whilst contributing within a team environment.
- Act as a positive role model, fostering a climate of teamwork and development.
Education
* Minimum of a Bachelor’s degree
EEOC Statement
© MedPro Disposal, LLC is proud to be an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, gender identity, sexual orientation, age, disability, veteran status, or other applicable legally protected characteristics. We encourage people of different backgrounds, experiences, abilities, and perspectives to apply.
Job tags
Salary
