Canon Careers
Location
Melville, NY | United States
Job description
The Client Services Delivery Manager will oversee the Print Production operations and client relations for a large account within a region and will contribute to the development and create documentation that explains the programs established for this client.
- Manages staff and oversees production equipment for large account.
- Meets with end users to discuss print and mailing projects
- Understands all software and hardware requirements necessary for print production submission and tracking applications
- Core focus on output and document management strategies. Key elements include hardware, software, document management, workflow analysis, sustainability impacts and staffing.
- Documents all program offerings and measure the results by providing dominant information through agreed upon metrics, quarterly business reporting, P&L validation and program by program results.
- Provides program recommendations to the account team and provide quarterly summary of any changes in program offerings/components.
- Ensures proper communication and marketing of program elements to end users and key stakeholders.
- Directs training and education on all program elements through webinars, collateral, in person visits, and social media.
- Collaborates with all stakeholders to ensure program goals and objectives are clear, attainable and that key measurements are in place.
- Engages product specialists to ensure appropriate products are being offered.
- Presents assessment results and make solutions recommendations addressing overall solution, optimization strategy, transition planning, training and satisfaction survey.
- Strong people and presentation skills
- Digital and/or Commercial Print Production experience
- Experience in the operation of high volume print production equipment and knowledgeable in finishing/binding services.
- Ability to operate print production and finishing/binding equipment
- Provide RFP support as needed for print production workflows and solutions.
- Develop marketing campaign to promote services.
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
- Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred.
- Technical experience and/or certifications required.
- Strong customer service skills to generate customer relationships through listening and learning channels such as discovery conversations, issue management and resolution processes and regular check-ins to ensure resolution is satisfactory.
- Identifies opportunities to improve the customer experience with Canon.
- Respectfully shares customer opportunities for improvement with Canon teams as appropriate.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require up to 30% travel to client sites, including overnights (valid driver's license and acceptable driving record necessary).
In accordance with applicable law, we are providing the anticpated base salary for this role: $76,150- $114,040.
About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine’s World’s Most Admired Companies in 2020.
Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at
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