Service Tech III - Dedicated
Location
Evanston, IL | United States
Job description
ConvergeOne: 1 Contact, 1 Connection, 1 Choice
ConvergeOne is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is ConvergeOne.
Charged By Greatness video:
Summary
Juniper Engineer w/ Optical Experience and Advanced Networking (eg. Routers, Switching, EVPN xLAN, 1G, 10G and 100G circuits, ISP/Data Center routing experience, etc.). Familiar with following installation and replacement MOPS. May have oversight vs actual hand-on due to union requirements
Resident Engineer – A full time resident engineer will be provided under this contract. This engineer will be responsible for the normal day to day operations of the network environment including system changes and upgrades during business hours.
Responsibilities
- Deploys, migrates, and documents post-sales engagement with customers based on ConvergeOne best practices
- Collaborates with world class network integrators
- Assists in the delivery of support and services to customer’s expectations as proposed
- Participates in the design, implementation and administration of Cisco infrastructure and related solutions
- Troubleshoots high end issues with networking, security and wireless infrastructures
- Assists in determining specific customer network requirements
- Assists in developing specific network, security and wireless solutions
- Assists in developing detailed implementation plans
- Conducts architecture chalk talks and design concepts
- Facilitates and conducts product demonstrations, webinars and presentations to customers Ability to monitor and determine capacity requirements.
- Plan and perform MACDs
- Support network expansion for new circuits (customers)
- Installing cards,
- Assist NOC with troubleshooting (needs to have technical skills)
- Trained on cleaning/testing optical fibers
- SME at regional meetings
- Participate in weekly/monthly meetings
- Participate in RCA creation and delivery of results
Required Qualifications
- Must have extensive knowledge of high performance data center solutions, network infrastructure LAN/WAN, network security, and enterprise wireless infrastructures
- Expert knowledge of WAN Circuits, MPLS, EIGRP, OSPF, BGP, RIP, FR/ATM, ACLs, TCP/IP, IPX
- Extensive experience designing, implementing, and troubleshooting VLANs using Juniper equipment, to include intimate knowledge of Spanning Tree Protocol, VLAN Trunking Protocol, inter-VLAN routing, IPV6 and trunking with ISL and 802.1q
- Strong knowledge of VPN IPSec/SSL solutions and hands-on deployment experience
- Knowledge of Load Balancing for Web systems and e-commerce uses Juniper EVPN implementation Experience as well as knowledge of the Building Blocks of EVPN (eBGP, OSPF or ISIS Underlay, BGP Overlay, Data Center Interconnects, VLAN-to-VNI mappings, micro segmentation using VRFs)
- Juniper Service Provider Knowledge and Experience – MPLS-based technology with an understanding of RSVP and LDP
- Understanding of Route Reflector usage and IX Environments, including the use of BGP route policies and community strings
- Ability to utilize existing templates and generate Project specific Documentation and As-builts for Day-2 hand-off
- Ability to utilize existing templates to create Method of Procedure (MOP) Documents and remotely support hands-and-eyes to direct physical work in Data Centers
- Understanding and ability to develop Method of Procedures, Test Plans for Verification of new services as they are implemented across the network
- Ability to take configurations, documentation, and general project footprints from past best practices “known-good” implementations (EVPN deployments, IX deployments, & Service Provider Turnups) and adjust them for utilization on this project while also introducing “new and current” best-practice elements
- Understanding of the Public ISP workflow turnup procedure to enable customers onto the network as well as connect to upstream and peering providers
- IPV4 and IPv6 address design and allocation skills
- Ability to work hands on at data centers and lead and guide customer personnel with hardware installation and connectivity.
- Basic understanding of Optical Networking and how it will interact with the Juniper Infrastructure footprint (Grey Wave vs. Alien Wave handoffs, DWDM terms, Optical light levels, FEC configuration)
- Document configurations for the router, switches, optical equipment, and management
- IP Addressing plan
- Routing structures for OSPF and BGP
- Use of Spanning tree for layer-2 services
- Configuration of management access (SNMP, SYSLOG, NetFlow)
- Configure security of Juniper and switches (i.e., Firewall filter on loopback interfaces)
- Configure the Juniper QFX switches for layer-2 services
- Configure all layer-3 services will be provided by the Juniper MX routers.
- Work with the Customer management team to obtain a ASN from ARIN
ConvergeOne BENEFITS
* 401(k) Plan (35% match per dollar up to 10%)
* Health Coverage (BCBS of MN with National Network + Kaiser CA)
* HSA + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision
* FSA Plans
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Long Term Disability
* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options (Doctor on Demand)
* Omada Health (healthy living solution)
* ShareCare (fitness incentive of $20 - $40/month)
* SmartShopper (cash reward for searching for low cost treatments)
* Travel Assistance
* Business Travel Accident Coverage
* Pet Insurance
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Health Advocate
* Volunteer Time Off
#LI-PB1
Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.
EEO Statement ConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. <
Notice of E-Verify Participation <>
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Job tags
Salary