Room Attendant

Location

Seattle, WA | United States

Job description

The Room Attendant is responsible for maintaining and cleaning the guest rooms of the hotel in accordance to hotel standards in a timely manner. The Room Attendant is also responsible for maintaining the floor hallways, carts, linen closets, etc.

What you will be doing:

• Greet guests upon interaction with a warm and friendly greeting.
• Clean guest rooms according to standards within allotted time frame by sweeping, mopping, scrubbing, or vacuuming.
• Change bed linens and replace towels and other amenities.
• Wipe down furniture and fixtures; dust furniture, walls or equipment.
• Process guest items left in rooms according to lost and found policy.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Notifies guest services when service is complete so rooms may be sold. Report any room unable to be serviced within an appropriate timeframe to supervisor.
• Report needed repairs of unsafe conditions to supervisor.
• Check for proper operation of all guest room equipment including televisions, cooling system, hair dryers etc. Ensure all is in good working order prior to each day. Report any deficiency to the appropriate personnel to repair.
• Ensure all guest rooms are secure at all times. This includes checking for proper operation of guest room doors and locks.
• Report any items requiring maintenance to your immediate supervisor and/or engineering department.
• Follow procedures for team cleaning and self-inspection programs.
• Maintain linen cart and supplies in a neat and organized fashion and keep well stocked for the next day.
• Respond quickly to guest requests or complaints in a friendly manner and ensure appropriate action is taken. Follow up to ensure guest satisfaction.
• Provide a professional image at all times through appearance and dress.
• Maintain security of equipment, keys and supplies issued each day.
• Perform any assigned task not outlined above that the associate has the ability to perform.
• If you are employed by a branded hotel property, please refer to branded job description for additional duties and information.

Requirements:

• High School degree or equivalent.
• Must have attention to detail and be customer service oriented.
• Ability to communicate (in English) satisfactorily with guests, management, and co-workers
• Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
• Knowledge of basic math and analytical skills.
• Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

What to expect in your first few months:

First you will learn about the hotel and all of our amenities! Then, your leadership will shine as you begin assisting the front desk team. From there, you will show the guests how your team can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience!

The perks working for us:

• People-first culture
• Travel discounts at hotel partners and franchises
• Paid sick leave: for every 30 hrs worked, you will receive one hour of sick pay. Unused hours, up to 72 hrs, will carryover into the following year
• 401(k) matching
• 7 paid holidays per calendar year
• Full Medical, Vision, Dental Benefits, as well as Life and Disability Insurance for Full Time Employees
• Paid time off: Up to 88 hrs per year for the 1st year through completion of the 4th year of employment, up to 128 hrs per year for the 5th year through completion of the 9th year of employment, and up to 168 hrs per year for the 10th year of employment and thereafter
• Participation in our Wellness program
• Compensation Range : $19.97-$20 an hour

How to apply:

Join us! Submit your application online!

Lodging Dynamics Hospitality Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Lodging Dynamics Hospitality Group LLC participates in E-Verify, the federal program for electronic verification of employment eligibility.

About Lodging Dynamics:

Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors.

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