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Location

Corning, NY | United States

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Job description

This is a remote role but would prefer someone local to the Upstate NY (Steuben County if possible). There may be some onsite training and a very small amount of travel as necessary. Looking for a well organized person who is familiar with using shared files and live spreadsheets to track quoting, order processing and other general administrative work.

Overview :
In this position, you will be part of a global team responsible for supporting our international customers before and after the sale of our products and services. You will act as a link between our customers, the international sales and service teams, order/export processing and accounting to clarify status, production, delivery, and invoice inquiries.

Required Qualifications:
• Associate degree; bachelor degree preferred.
• Experience in working with ERP systems.
• Ability to work independently and on your own responsibility.
• Experience with Microsoft Office

Desired Qualifications:
• Microsoft Navision
• Experience in customer service for international customers
• Experience in machine / special machine construction in the area of customer support
• Distinct customer orientation

Primary Day to Day Responsibilities:
• Categorize emails and forward to appropriate individuals and departments.
• Evaluation of warranty claims, support of customer returns and their exchange/replacement.
• Independent preparation of quotations for our standard products, services, and systems
• Support and maintenance of customer portals

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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Job tags

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Salary