Product Specialist - Technical Support

Location

Kenosha, WI | United States

Job description

POSITION SUMMARY: Provide installation and technical support for the most complex Snap-on products to internal and external customers including troubleshooting, documentation, and training for assigned product line(s).

• Provide implementation, customer training, and ongoing troubleshooting and maintenance for Snap on Tool Control systems.
• Make recommendations to improve and enhance products and work with internal and external sources to resolve problems.
• Support and install new product implementation by working closely with Engineering and Sales personnel as products are developed and provided to Client.
• Document incoming calls. Develop and maintain information databases as required and utilize data to prepare for service calls.
• Coordinate service activities on assigned products.
• Act as a resource for others as needed.
• Keep abreast with industry standards and emerging technology.
• Participate in special projects as needed.
• Follow all company policies and procedures.
• Travel to customer facilities including overnight domestic travel. Position requires 50-80% travel.
• Perform all other duties as assigned by management.

• Associate’s degree in related field with 1-3 years of experience or equivalent work experience; Bachelor’s degree preferred
• 1 - 5 years of field service or technical support experience
• Basic mechanical ability and basic equipment repair skills
• Strong problem solving skills with the ability to work independently
• Customer focused
• Ability to learn a broad range of products across multiple product lines
• Computer skills: Proficiency with Windows operating systems, as well as Office 365, experience in using Service Ticket systems
• Ability to add PC’s to a network and troubleshoot basic PC problems
• Excellent communication skills – both verbal and written, including technical writing skills
• Presentation skills with prior training experience
• Demonstrated organizational skills, leadership ability, project coordination capabilities
• Demonstrated ability to work cross-functionally
• Must be able to pass background check to gain access to military and government facilities

Snap-on is a drug free work environment and welcomes all qualified candidates to apply.

Local candidates are strongly encouraged to apply since we are not offering relocation assistance at this time.

  Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran

Job tags

Salary