Location
Bronx, NY | United States
Job description
OUR COMPANY:
Join an organization that is making a tangible, real-world difference in the lives of children with autism and other neurodevelopmental disorders. We empower each child on their unique and personal journeys with autism through Applied Behavior Analysis (ABA) therapy.
We believe that every child in need should have access to effective, affordable, and compassionate ABA services that help them live more independent and fulfilling lives.
We empower parents, connect families with well-trained and highly-qualified mental health professionals, and spread awareness about autism spectrum disorder (ASD) to strengthen our communities.
JOB SUMMARY:
The ABA Center Administrative Assistant is responsible for overseeing the day-to-day operations of the Bronx Autism Therapy Center under the supervision of a Board-Certified Behavior Analyst (Assoc. Clinical Supervisor, Clinical Supervisor, or Regional Clinical Director). A successful candidate will have previous administrative and/or special education experience, with a focus on growth and client relations.
Along with administrative, customer service, and center management duties, this role is also responsible for direct community outreach, center and service marketing, building relationships with local mental health professionals, etc. Minor event planning and coordination may also be required as needed.
SCHEDULE:
- Type: On-site (remote work unavailable)
- Hours: Monday to Friday 9:00 AM ET – 5:00 PM ET
- Location: Bronx, NY
RESPONSIBILITIES & TASKS:
- Provide day-to-day support to the Clinical Director in charge of the ABA Center, including keeping track of resources, updating materials, placing orders, managing staff schedules, etc.
- Maintain inventory of office supplies, kitchen supplies, therapy materials, and other items that may be essential to center operations.
- Act as the primary point of contact for new and existing clients (families) for scheduling changes, onboarding, center management, and other needs.
- Work with the Marketing Department to advertise services in the local community by running targeted print and digital ads, attending and hosting community events, contacting community leaders, etc.
- Build proactive relationships with diagnosticians and other mental health providers in the community to increase the company’s clinical notoriety.
- Supervise in-center clinical staff to maintain setup, cleanup, and therapy room maintenance, and also help ensure best practices and company policies are followed (cell phone usage, attendance, etc.).
- Help ensure new hires have the IT and training resources they need for a productive first day.
- May conduct home visits to enroll patients into the program and for quality assurance compliance as needed.
- Assist with training and hiring of new staff into a program.
- Identify and report any quality or utilization issues to the Clinical Program Director.
- Performs other duties as required.
KEY SKILLS & BEHAVIORS:
- Experience with center-based ABA treatment and/or mental health services, with preference given to candidates who have previously managed an ABA Therapy Center(s);
- Self-starter with ability to handle multiple projects at one time and work with remote team members;
- Ability to communicate effectively through oral and written skills and work cooperatively with a variety of individuals and groups. Must relate well to children and their families and maintain positive affect;
- Strong decision-making skills as it pertains to child health and safety;
- Must be able to work effectively with patients and families of all ages and cultural backgrounds;
- Must understand how to direct staff to help clients with public assistance, insurance requirements, community resources, support groups, and outside agencies for counseling;
- Possess working knowledge of factors impacting hospital clinical practice, including industry trends, reimbursement issues, standards of care, appropriate utilization of various levels/settings for health care, and treatment modalities;
- Ability to maintain customer service orientation and professionalism in all interactions;
- Very good working knowledge of Microsoft Office (Outlook, Word, Excel, etc.) and related computer software.
QUALIFICATIONS:
- Minimum of a bachelor’s degree from an accredited college or university with a concentration in early childhood education/development, early childhood special education, special education, psychology, or a related field.
- Minimum 2 years working in the ABA therapy field, at an ABA Therapy Center, or as an office assistant or program manager at a mental health agency.
- Previous experience in marketing, outreach, event planning, and communications preferred
- Management and supervisory experience preferred
SALARY: $55,000-$60,000.00 per year
Benefits:
- 401(k)
- Health, dental, and vision insurance
- Paid time off
- Professional development assistance
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