Intern - Technical Support Rep

Location

Waterloo, IA | United States

Job description

We are seeking an IT Technical Support Rep - Intern ! As a member of the Client Device Support (CDS) team, you will provide limited technical support and other administrative duties, as directed by the IT Technical Support Specialists and their supervisors. This position is intended for individuals pursuing education in Information Technology careers and can be used to complete internship or other work-study requirements.

Please note: This positon is on-site at our Waterloo, IA location.

Why UnityPoint Health? 

• Commitment to our Team –  We’ve been named a   Top 150 Place to Work in Healthcare 2022  by Becker’s Healthcare for our commitment to our team members.  
• Culture –  At UnityPoint Health,   you   matter. Come for a fulfilling career and experience   a culture   guided by uncompromising values and unwavering belief in doing what's right for the people we serve.  
• Diversity, Equity and Inclusion Commitment  – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.  
• Development  – We believe equipping you with support and   development opportunities   is an essential part of delivering a remarkable employment experience.  
• Community Involvement  – Be an essential part of our core purpose—to improve the health of the people and communities we serve.  

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.   

What are team member vaccine requirements? 

As part of keeping our communities safe and healthy, all team members must be vaccinated for influenza and Tdap, provide proof of immunity to MMR and varicella, and be tested for tuberculosis.  New hires must submit proof of vaccination or an approved exemption to begin work. If you have questions, please contact a recruiter or ask at any time during the interview process. UPH strongly recommends that all team members receive the updated 2023-2024 COVID-19 vaccine, and at this time, UnityPoint Health – Meriter requires Covid-19 vaccination or an approved exemption.  

Under direction from IT Technical Support Specialists and/or their supervisors:

• Performs quarterly end of lease activities as assigned.
• Assists on local and enterprise IT projects.
• Works collaboratively and closely with local CDS team members to ensure customer satisfaction
• needs are accomplished in acceptable timeframes.
• Performs necessary system upgrades, repairs and maintenance on computer systems and
• peripherals.
• Installs, integrates, and configures new computer systems.
• Utilizes problem tracking system and procedures utilized by IT, and communicates needed
• changes to the system administrator

Education: High school diploma or GED and enrollment in post-secondary education towards a degree in Information Technology or related field.

Experience: Requires experience with personal computers

Licenses/certifications: Valid driver's license when driving any vehicle for work-related reasons

Knowledge/skills/abilities: Basic knowledge of computer systems and software Requires strong oral and written communications skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates. Must have basic telephone and typing skills Ability to work as a team member, creating and maintaining effective working relationships Ability to understand and apply guidelines, policies and procedures

Other: Use of usual and customary equipment used to perform essential functions of the position

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