Server

Location

Mason City, IA | United States

Job description

SERVER

ACCOUNTABILTY:

As a Server, you will be r esponsible for providing an exceptional dining experience for our guests. You will be responsible for taking orders, serving food and beverages, and ensuring guest satisfaction in a professional and friendly manner.  

REPORTS TO AND IS SERVED BY: 

Food and Beverage Supervisor or General Manager

WHAT TO EXPECT

Greeting and Seating: Warmly welcome guests to the restaurant, assist in seating, and provide them with menus.  

Taking Orders: Accurately take food and beverage orders, answer questions about the menu, and provide recommendations when required.  

Serving: Deliver food and beverages to tables in a timely and organized manner, ensuring orders are accurate.  

Knowledge: Maintain a thorough knowledge of the restaurant's menu items, including specials and beverage offerings.  

Up-selling: Promote additional items such as appetizers, desserts, and specialty drinks to enhance the guest experience.  

Guest Assistance: Address guest inquiries, resolve complaints, and accommodate special requests to ensure customer satisfaction.  

Cleanliness: Maintain a clean and tidy work environment, including table settings, dining areas, and side stations.  

Payment Handling: Present bills to guests, take payments, and return change or process credit card payments in an accurate and secure manner.  

Teamwork: Collaborate with the kitchen staff, bartenders, and other servers to ensure smooth service and teamwork.  

Compliance: Adhere to all safety and sanitation guidelines, as well as hotel and restaurant policies.  

Side Work: Perform side duties such as refilling condiments, restocking service stations, and preparing for the next shift.  

Other duties as assigned and supporting other departments when required.  

Attend and participate in all property or department meetings as requested.  

Obtain any required certifications necessary.  

HELD ACCOUNTABLE TO

Brand standards, maintain food safety policies and procedures, g uest satisfaction, m aintain a clean and welcoming environment, s upport operations.  

SOFT SKILLS

CHARACTERISTICS :  Outgoing, people oriented, persuasive, collaborative, patient, and flexible.

CORE COMPETENCIES :  Decision quality, functional/technical skills, drive for results, organization, and planning.  

MINDSET : Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth.

HARD SKILLS

EDUCATION AND EXPERIENCE:

Alcohol Serving Certificate is required.   

Safe Serving Certification is required .  

Must be able to operate commercial dish machine, vacuum, carpet cleaner , and similar commercial equipment used to maintain the hotel .   

Be familiar with or capable of learning the computer systems and electronic machines used to carry out the tasks of this position .  

PHYSICAL DEMANDS:   Lift, carry, push, and pull up to 50 lbs.

TRAVEL:   NA

POSITION :  On-site work at the hotel property.

Benefits of working at Historic Park Inn Hotel

• Paid Onboarding 
• Paid Training 
• 401k plan with Safe Harbor Match
• eligible for the first open enrollment after 90 days 
• Paid Holidays for holidays worked (double time!) 
• Hotel room discounts 
• Opportunities for career progression 
• A thriving culture that provides genuine hospitality 
• The ability to own and empower your work
• Join a great team of like-minded individuals who work hard  and  smart at the same time 

If you are a full-time employee, you will also receive these benefits in addition to the amazing benefits above:   

• Health and Dental through Wellmark Blue Cross Blue Shield and Vision through Avesis anywhere from a single to a family policy (eligible the first of the month following 60 days of employment) 
• Paid vacation and sick leave

Job tags

Salary