University of Texas Medical Branch
Location
Webster, TX | United States
Job description
REQUIREDEDUCATION/ EXPERIENCE:
o High school or equivalent.
o Three years experience.
o Certified or Registered Medical Assistant with a nationally recognized accreditation organization (AAMA, AMT, NCCT, NHA or other).
o CPR Certification required.
JOB SUMMARY:
To provide technical, supportive, age specific and developmentally appropriate patient care
functions for assigned clinical area.
The Medical Assistant II may function as a member of a Patient Centered Medical Home clinical
team or may function in a role that includes routine administrative and clinical tasks. The
Medical Assistant II has advanced Medical Assistant skills and is proficient in independently
maintaining a positive patient experience by consistently exceeding expectations in customer
service and patient care.
ESSENTIAL JOB FUNCTIONS:
· Able to effectively identify problems and determine solutions.
· Understand clinic flow to maximize clinic usage to meet patient needs.
· Assists with patient flow within assigned outpatient clinic setting.
· Responds in a timely manner to call-lights.
· Provides comfort measures to patient / family.
· Performs technical and supportive patient care skills, incorporating the patient's plan of care
· and following approved policy and procedure.
· Obtains vital signs. Appropriately documents chief complaint and reason for visit.
· Uses aseptic techniques and infection control measures in the performance of duties.
· Accurately collects excretory specimens, such as urine and feces.
· Obtains blood samples by venipuncture.
· Accurately performs tests, such as basic urine chemistry using chemical strips,
· guaiac, Ph, blood glucose, UPT, and hemocult.
· Measures and records intake and output as ordered.
· Prepares and assists patients undergoing treatments, examinations, and procedures.
· Recognizes patient care priorities, treatment plan, objectives, and potential crisis.
· Under direction of physician, provides other treatments and care to patients
· appropriate to training, as assigned.
· Recognizes and communicates patient needs and unusual occurrences with patients
· / Families.
· The MA will refill patient medications as requested, using the guidelines for the prescribing
· physician/provider in their assigned area and in accordance with the policy C51,
· Prescription Refill Management for Ambulatory Care Services.
· Safely and properly administers medications as assigned
· Accurately documents / communicates interventions and measurements.
· Communicates relevant information to appropriate health care provider.
· Under supervision, completes accurate, concise, and legible documentation on
· patient clinic record.
· Assist with medication reconciliation as required.
· Assists in the maintenance of equipment, supplies, and the environment.
· Assists in maintaining a clean and safe environment.
· Checks equipment / supplies for expiration dates, electrical safety tags, intactness,
· and usability.
· Cleans equipment and returns to its proper place.
· Reports equipment and supplies needing replaced or repaired.
· Stocks rooms, carts, cabinets, etc. as assigned / requested.
· Respects and supports patient rights.
· Serves as patient / family advocate.
· Practices principles of patient and employee confidentiality.
· Utilizes available resources and seeks assistance in dealing with ethical dilemmas,
· as appropriate.
· Practices positive customer peer relations.
· Consistently communicates in a professional and courteous manner.
· Reports and seeks assistance in dealing with guest complaints / concerns.
· Establishes and maintains a positive rapport with patient / family and co-workers.
· Consistently responds to customer requests / needs in an appropriate manner.
· Participates in and supports continuous quality improvement activities at the clinic /
· departmental level, as appropriate.
· Demonstrates acceptable productivity and practices cost containment.
· Prioritizes and completes all work in an effective and efficient manner.
· Demonstrates initiative, resourcefulness, and flexibility.
· Effectively and efficiently uses time, equipment, and supplies.
· Functions as an interdependent and supportive team member.
· Provides support and assistance, as appropriate.
· With direction, remains calm and purposeful and responds in an appropriate,
· professional manner in emergent or chaotic situations.
· Participates in clinic meetings / activities and supports the clinical, departmental, and
· organizational philosophy and goals.
· Accepts responsibility for own growth / development.
· Participates in in-services and ongoing education program
· Remains current on all in-service / education / credentials / certification requirements
· for position, as appropriate.
· Exchanges constructive feedback with peers and others.
· Conducts self-evaluation and participates in developmental goal setting.
· Patient Centered Medical Home Medical Assistant
· All Medical Assistant Essential Job Functions, and
· Contributes to the partnership among clinical practitioners, patients and families.
· ensuring decisions respect patients’ wants, needs and preferences,
· Contributes to provide education and support to patients to enable patients to make
· decisions and participate in their own care,
· Contributes as a member of a clinical team accountable for a patient’s physical and
· mental health care needs including prevention, wellness, acute care and chronic
· care,
· Participates in coordinated care across all elements of the broader health care
· system, including specialty care, hospitals, home health care and community
· services,
· Contributes to offering patients the ability to access services with shorter waiting
· times, “after hours” care, 24/7 electronic or telephone access and communication
· through health IT,
· Contributes to a care team of clinicians and staff to ensure that patients and families
· make informed decisions about their health.
· Administrative and Clinical Duty Medical Assistant
· All Medical Assistant Essential Job functions, and
· Answers patient calls with accuracy and properly document patient needs,
· Appointment scheduling, including financial counseling for day surgery, reminder
· calls, patient financial responsibility and future appointments,
· Arrives patients including preparation of paperwork/charts, collection and receipting
· of copays, tokens distributed and authorized deferments,
· Registration including eligibility, demographics and Medicare and third party
· coverage, communicates any obstacle to access or authorization to patient, referral
· source, UTMB Physician and clinical staff appropriately,
· Dispositions patient within designated timeline.
· Specialty/other
· All Medical Assistant Essential Job Functions, and
· Proficient in multiple specialty procedures and
Salary Range:
Actual salary commensurate with experience.
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