Location
Burlington, VT | United States
Job description
The Event Coordinator works closely with Sales & Catering Managers, Group Rooms Coordinator, Banquet Team, Executive Chef & Kitchen Team, Food & Beverage Director, Accounting, and the Conference Services Director to ensure excellent customer service and the highest level of accuracy in events is always provided.
The role is predominantly responsible for planning and detailing events, and for creating group and catering banquet event orders (BEO’s) to ensure that clients are provided with required set up of event space facilities and food and beverage services. The incumbent handles all client correspondence for planning and executing events in a friendly and efficient manner and quotes available pricing to maximize event revenue and client experiences according to Aimbridge Hospitality standards.
This role is also responsible for ensuring that the administrative functions for all Catering Sales positions are handled and obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications with the catering and banquet team.
Occasional light selling duties with prequalification responsibilities may be assigned.
The position will report directly to the Director of Sales and Marketing with a dotted line to the Director of Conference Services.
QUALIFICATIONS:
- High School graduate or E.D. equivalent.
- One year of event planning, conference services, or banquet experience in the hospitality industry is preferred.
- Knowledge of Outlook, MS Word, and Excel
- Experience with sales and/or event computer systems including Delphi is highly encouraged, OnQ Hilton experience an added plus.
- Must possess developed verbal and written communication skills to frequently negotiate, persuade, sell, and influence other personnel, and social or corporate event clients.
- Occasional overtime work required to meet deadlines, possibly some weekend duties.
- Capable of using multiple systems at the same Please be an expert at multitasking!
- Self-starter, results-oriented, team player, and demonstrates a high-level attention to
- Flexibility and adaptability to a dynamic, evolving work environment.
- Must be able to convey information and ideas Over communicating is a good thing!
- Must be able to evaluate and select among alternative courses of action quickly/
- Must work well in stressful, high-pressure situations.
- Must maintain composure and objectivity under
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must have the ability to assimilate complex information, data, from disparate sources and consider, adjust, or modify to meet a particular need.
- Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by coworkers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic
JOB RESPONSIBILITIES:
- Develop a full working knowledge of the operations and policies of the hotel and applicable departments.
- Detail each assigned group and catering event from start to finish; including but not limited to location requests, timelines, floorplans, menu and bar selections, tabletop and event space décor, AV liaison details, contract concessions, package inclusions, deposits, and event specific i
- Approaches all encounters with guests and associates in an attentive, friendly, courteous, and service- oriented manner.
- Create and keep updated files on all upcoming events upon receipt of
- Manually assign space accommodations based upon feature and/or location
- Ensure accuracy between the Delphi, A3, and all sales systems for accurate revenue forecasting (average checks, guest counts, food and beverage minimums, etc.).
- Distributes BEO’s, event changes, signed contracts, resumes, revisions, to appropriate departments as it relates to meeting and event groups.
- Ensure that the daily event list, banquet event order/guarantee sheet, change log, and ten-day event schedule are generated and distributed on a timely basis and with accuracy.
- Act as liaison between event contact and all other hotel departments.
- Collaborate with the Rooms Coordinator and Conference Services Director to create group resumes and cross references details with system information to ensure
- Attend all site visits, pre-planning, and/or pre-conference meetings with clients and conference services team (via phone if not available to attend in person).
- Assist accounting in verifying and correcting group event folios and final billing.
- Communicate effectively with front desk team, sales team, and kitchen/banquet teams, as well as group meeting and event planners/clients.
- Organizes in-house events, as well as in-house deliveries, amenities, as needed.
- Assist catering team with event collateral (i.e. vouchers, signage, place cards, etc.)
- Performs other duties and attends meetings, as assigned by hotel/department
Situated on the waterfront, Hilton Burlington offers expansive views of the scenic Lake Champlain and the picturesque Adirondacks. With its convenient location, on-site amenities and substantial event space, our hotel has something for everyone. Visitors can explore the area’s many attractions and activities including a scenic lake cruise on The Spirit of Ethan Allen and Burlington Segway Tours.
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay ! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Job tags
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