Traveling Field Service Technician

Location

San Antonio, TX | United States

Job description

Field Service Technicians play a crucial role in providing mechanical and technical support for processing and packaging equipment at customer facilities, with an unwavering focus on delivering exceptional service. In this dynamic position, technicians actively investigate and promptly resolve any technical issues reported by customers, ensuring the prevention of future operational or service difficulties for our valued clients.

As the needs and priorities of our client's customers may vary, individuals in this role must possess the flexibility to navigate through ever-changing work schedules and priorities. With a strong dedication to growth and advancement, we are seeking technicians who can be trained and developed for specialized, highly skilled, and leadership positions within our organization.

Travel :

This is an exciting opportunity that involves frequent travel and overnight stays, with a primary focus on delivering exceptional customer service in specific regions. Our technicians will have the chance to experience air and ground transportation, with all travel arrangements taken care of. Flexibility is key in this role, as you'll need to accommodate the schedules of both internal and external customers, including the willingness to work outside of regular business hours and occasionally on weekends. Additionally, you may be required to work ten consecutive days followed by four days off, with this schedule potentially starting on any day of the week. Rest assured, you'll always be ready to travel at short notice as customer demands arise, ensuring prompt and responsive service delivery at all times.

Essential Qualifications:

• Troubleshooting and Equipment Installation: Successfully diagnose and install cutting-edge, customized packaging and processing equipment at client sites, while ensuring adherence to customer specifications and our company's high standards.
• Efficient Repair Services: Promptly and skillfully repair equipment to meet customer requirements, addressing complex challenges in mechanics, electronics, pneumatics, and robotics to minimize downtime and optimize equipment performance.
• Effective Customer Communication: Act as a vital communication bridge between customers and our client, ensuring the seamless delivery of our services. Keep the regional scheduler well-informed about ongoing service efforts and maintain open channels of communication with customers, responding promptly to any concerns or inquiries.
• Job Management Responsibilities: Maintain regular contact with the scheduler, providing updates on the status of current assignments and receiving new tasks. Execute work on equipment with minimal supervision, upholding high quality and productivity by actively listening, asking pertinent questions, and completing assignments effectively.
• Travel Coordination and Planning: Utilize provided tools to consistently make travel arrangements in line with company policies, prioritizing cost-effectiveness and time efficiency. Keep the service team members and customers well-informed about scheduled visit arrival times, including arrangements for accommodations, transportation, and flights.
• Customer Training and Support: Conduct comprehensive training sessions for customers on equipment safety, maintenance procedures, and parts ordering. Provide customers with the contact information of our service team for future service and parts needs, ensuring their comfort and familiarity with operational and safety protocols.
• Documentation and Reporting Duties: Thoroughly complete service documentation for all repairs conducted during service calls and promptly submit associated trip expenses. Ensure all reports are accurate, comprehensive, and submitted within 24 hours of completing the job, including weekly expense reports and timesheets. Manage all expenses incurred in a cost-effective manner.

Requirements

• Education: We highly prefer candidates with an Associate degree or equivalent technical school diploma in electrical or mechanical engineering or a related field.
• Field Service Experience: To excel in this role, you must have demonstrated experience traveling as a field service technician or in a similar capacity. We are looking for candidates with a proven track record of efficiently and effectively performing installations and troubleshooting tasks.
• Electrical Knowledge: Candidates must possess a strong understanding of electrical principles, including Ohm's Law. Additionally, proficiency in using a multimeter and interpreting blueprints and circuit diagrams is necessary to successfully troubleshoot complex machinery.
• Mechanical Knowledge: A solid mechanical background is essential. You should be able to accurately interpret drawings, schematics, and manuals to identify issues. Moreover, experience in diagnosing and troubleshooting mechanical problems and conducting mechanical repairs is important. Strong mathematical abilities are also desired.
• Independent Work: The ability to work independently in unsupervised settings is crucial for this role. We expect you to efficiently coordinate travel details, communicate effectively with team members, and provide professional and polished customer support throughout service engagements.
• Technical Skills: Proficiency in electrical, pneumatic, mechanical, and machine shop skills is required. You must possess a high level of mechanical aptitude and be able to prevent malfunctions through proactive maintenance and troubleshooting.

Benefits

1. Enjoy top-notch medical, dental, and vision benefits that prioritize your well-being. Take advantage of flexible spending accounts to conveniently manage your expenses. Additionally, benefit from a thoughtful program that assists with student debt repayment.
2. Rest assured with employer-provided life insurance and disability coverage, ensuring financial stability and peace of mind for both you and your loved ones.
3. Unleash your potential through structured opportunities for career growth and advancement. Furthermore, receive tuition expense reimbursement as we invest in your professional development.
4. Join our reputable organization in an essential market that remains stable and secure, even during economic downturns. Your future is built on a solid foundation.
5. Experience a collaborative atmosphere enriched with extensive knowledge, expertise, and cutting-edge technology. Benefit from comprehensive training and support systems to ensure your success.
6. Excel in your role and be rewarded for outstanding achievements through our "Spot Award" program. Additionally, participate in profit-sharing opportunities that acknowledge your valuable contributions.
7. Earn more for your hard work! Receive double pay for weekend shifts and standard overtime on weekdays, including travel time. We truly value your dedication.
8. Enjoy a comprehensive travel package, which includes a company car with insurance, maintenance, and a fuel card. Furthermore, earn travel points for personal use and embark on incredible adventures.
9. Indulge in additional perks such as reimbursement or credit for work clothing, boots, and other essentials. You will also be equipped with state-of-the-art hardware and accessories, including a laptop and cell phone, to ensure your success.

Job tags

Salary