Location
Salinas, CA | United States
Job description
At American Vision Partners (AVP) , we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.
At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!
As a Patient A/R Specialist, you will support the Revenue Cycle Management team by performing administrative functions.
- Creating the daily deposits for incoming mail payments.
- Processing all credit card payments related to incoming mail payments.
- Scanning all incoming mail and distributing according to department policy.
- Scanning any miscellaneous paperwork that needs to be filed and associated a patient account.
- Prioritizes work to maximize turn-around time.
- Equipment management.
- Meets or exceeds productivity standards in the completion of daily assignments and accurate production.
- Maintain an error rate in accordance with departmental policy.
- Answer and respond to external and internal phone calls in a timely manner.
- Check and respond to emails in a timely and professional manner.
- Makes calls to and takes calls from patients, discussing their account in detail.
- Performs all other assigned duties.
The Essential Job Functions and Duties and Responsibilities listed above are not exhaustive. The job functions and duties of this job may vary depending upon the specific nature and needs of the department, including size, location and services offered. At some locations, employees may not perform all of the job functions or duties listed above. At other locations, employees may perform some or all of the job functions or duties listed above and, in addition, may be required to perform other job functions or duties as directed. In addition, given the nature of its business, MMRG retains the right to modify the essential job functions and duties of this position at any time.
Prior Experience:
- Two (2) or more years of related experience and/or education and training in Banking and Cash Applications processes.
- Work related experience should consist of financial institution cash handling and customer service background.
- Understand EFT or bank electronic processes, Lockbox and Document processing at a Banking Institution level.
- Strong oral and interpersonal communication skills with the ability to carry out instructions, interpret documents, understand procedures, reports, and correspondence, and speak clearly to customers and employees.
- Ability to deal with routine problems involving multiple facets and variables in standardized situations.
Skills & Proficiencies:
- Active knowledge of CMS guidelines, contracted insurance guidelines and coding policies.
- Demonstrated computer literacy
- Well-organized with attention to detail
- Ability to read and understand oral and written instructions
- Excellent math skills
- Ability to establish and maintain effective working relationship with team members, clinic staff, payers and patients.
- Professional customer service skills.
- Have a desire and dedication to work with self-discipline.
- Maintains the strictest confidentiality: adheres to all HIPAA guidelines and regulations. patients and ensures outstanding balances are paid.
- Makes calls to and takes calls from patients, discussing their account in detail.
- Ensures that patient statements are sent with accurate information on a daily basis.
- Works accounts for external collection action, after all other avenues of internal collection action has been exhausted.
- Take payments over the phone from patients as well as make payment arrangements if needed.
- Researches and prepares patient credits for refund approval. Coordinates with accounting to process approved refunds.
- Process bankruptcy notices according to company policy.
- Prioritize work to maximize turn-around time.
- Meets or exceeds productivity standards in the completion of daily assignments and accurate production.
- Maintain an error rate in accordance with departmental policy.
- Makes changes to demographic information as necessary in order to produce a clean patient statement.
- Answer and respond to external and internal phone calls in a timely manner.
- Check and respond to emails in a timely and professional manner.
Your health, happiness and your future matters! At AVP, we offer everything medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays plus PTO, Sick Time, opportunity for growth, and much more!
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