Location
Notre Dame, IN | United States
Job description
Verso Ministries is bringing a new vision of pilgrimage and global travel to Catholics everywhere. One that integrates the rich experience of faith, history, and culture into a holistic journey. Verso offers a fast-paced, entrepreneurial environment with opportunities for employee growth and development.
Verso is currently seeking a full-time Pilgrim Support Manager to lead pilgrim relationship management and customer service.
Your role at Verso Ministries:
- Lead customer service functions, enhancing pilgrim relationships and experience
- Serve as key contact and the "face of Verso" to individual pilgrims
- Address pilgrim questions and issues in a prompt and courteous manner
- Coordinate, draft, and distribute pilgrim communications
- Manage and process pilgrim registrations, payments, invoices, and refunds
- Maintain accurate records within booking and CRM systems
- Supervise Pilgrim Support Assistant and student intern(s) assisting in Pilgrim Support
- Assist in improving operational efficiency and strategies
You should have:
- Organizational skills, attention to detail, and the ability to manage multiple projects and deadlines at once
- Offer exceptional customer service with confidence and competence
- An ability to learn new skills, to be flexible, respond to ever-changing demands, and perform in a fast-paced environment
- Exceptional written and verbal communication skills
Bonus points:
- Experience in customer service
- Understanding of project management techniques and processes
- Proficiency with Google Workspace and Microsoft Office, especially Excel, Adobe suite, and/or a CRM
What we offer you:
- Competitive pay, commensurate with experience
- Generous paid time off (PTO) policy
- Health, dental, and vision insurance
- Opportunities to travel the world to holy sites at the company's expense
Work Location: Notre Dame, Indiana (in-person)
Expected Start Date: June 1 - August 1, 2024
Interested?
Email Brooke at [REMOVED - SEE ORIGINAL LISTING] with cover letter and a current resume.
Job tags
Salary
