Thermo Fisher Scientific
Location
Thousand Oaks, CA | United States
Job description
Concierge Specialist Location Thousand Oaks, CA :
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location/Division Specific Information
Located in Thousand Oaks, CA.
Discover Impactful Work:
This position is focused on service delivery excellence for UnityTM Lab Services - a division of Thermo Fisher responsible for providing onsite services at customers locations. We provide services at over 400 customer sites globally. This position directly supports our onsite clients by facilitating Lab Concierge Services - interfacing daily with lab end users, field service engineers, and other integrated service providers to ensure operations of lab equipment.
A day in the Life:
Working within Computerized Maintenance Management System (CMMS), to providing updates to equipment work order records. Maintaining CMMS records for incoming equipment including vendor service records, equipment trackers, and equipment pick up records. Coordinate scheduling of equipment with internal customer and external vendors as applicable including generating and tracking of monthly PMs due lists.
Perform vendor escorting for work site activities
Support the procurement of materials for equipment management such as lab consumables
Generate client requested reports as requested, including open work orders, work order status, and pending service requests
Extensive Customer Service including timely response to all service status requests. Independently makes decisions and applies available resources to meet customer requirements and communicates any customer issues or potential problems
Serve as the first point of contact for any lab support service questions
Maintain safety awareness, by maintaining and authoring Work Instructions and performing PPE assessments. Promote a safe work environment through various safety initiatives within functional area. Following well defined procedures as outlined by Best Practices, SOP's & work instructions. Take direction from Site Supervisor/Sr. Manager regarding daily duties.
Promotes personal growth and development by staying abreast of new policies and improvements without the presence of site trainer and management team
Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times
Works optimally with a diverse cross-functional team
Embraces Practical Process Improvement (PPI) methodologies
Positively represent Thermo Fisher Scientific at all times throughout customer locations.
Attend required training sessions.
How will you get here?
Education
Must possess a High School Diploma/GED
Associates/Bachelors preferred
Experience
Laboratory and in GXP environments experience
Utilization of Good Documentation Practices in all record keeping
2-3 years of progressive relevant experience preferred
2+ years in customer service environment
Knowledge, Skills, Abilities
Demonstrated verbal, written and presentation skills. Proven excellence in client service. Strong communication skills and proactive approach in all duties
Must maintain Thermo Fisher Scientifics' Four-I Values
Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint)
Strong analytical, detail oriented, and critical thinking abilities to problem solve, make timely decisions, and coordinate multiple overlapping priorities, while functioning in a fast paced team environment
Good time management and organizational skills!
Must be able to work overtime as required
Working Conditions:
Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments
Extensive walking/standing may be required for 75-85% of the day
May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc)
Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves
Some areas require steel toe shoes, bump hats and/or safety glasses
Must be able to work hours required to get the job done
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Compensation and Benefits
The hourly pay range estimated for this position based in California is $19.64-$29.46.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit:
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