Patient Service Representative

Location

Fayetteville, NC | United States

Job description

We are looking for an enthusiastic and organized Patient Service Representative to join our Prosthetics & Orthotics practice. A Patient Service Representative's responsibilities include various activities related to patient intake, such as greeting patients or verifying information supplied by them. A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment. Ultimately, you will work directly with patients and our clinical staff to answer any questions they may have about treatment options or insurance coverage.

Responsibilities

• Update and verify patient information at every visit.
• Assist patients with filling out patient history forms, consent forms and payment contract forms
• Receive and process cash and credit card payments for services rendered.
• Communicate (via phone/email/fax) with referral sources to obtain necessary documentation.
• Submit and obtain prior authorizations from insurance companies.
• Answer, investigate and/or direct patient inquiries or complaints to the appropriate medical staff member.

Requirements

• Proven work experience as a Patient Service Representative or similar role.
• Familiarity with patient EMR (required, non-specific).
• Knowledge of medical terms and practices.
• Professional manner and appearance.
• Strong interpersonal and communication skills.
• Meticulous attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, and Outlook).
• High school diploma or equivalent preferred.

Job tags

Salary