Compliance Representative

Location

Boston, MA | United States

Job description

COMPLIANCE REPRESENTATIVE  

A Compliance Representative is responsible for the set up and maintenance of operational compliance relationships with retail customers, and includes the on-boarding of new customers, reviewing new requirements for established customers, and assisting with scheduled, proactive reviews of key account websites for updates and new compliance information. The Compliance Department is a proactive team, responsible for representing HBG and our distribution clients with accuracy, integrity and excellent customer service. This entry-level position will report to the Compliance Supervisor.  

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Negotiate sound agreements with retail customers on behalf of HBG and its publishing clients
• Serve as point of contact for HBG departments, distribution clients (clients), and customers, managing communication of all compliance related information, and assisting in the negotiation of agreements, exemptions, and waivers
• Assist with process improvement projects, and the training of various groups in areas such as new system usage, post account launch support, and working with customer web portals
• Assist with creating and maintaining compliance reports and metrics
• Other duties as needed

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED  

• 1 to 2 years relevant work experience
• Demonstrated communication (written & verbal) and collaboration skills, with the ability to work and communicate effectively with both individuals and groups, at all levels of an organization
• Friendly and professional demeanor with a positive, customer service oriented attitude
• Flexibility to handle varying assignments simultaneously, and ability to accommodate shifting priorities
• Self-starter with a high desire to achieve goals
• Attention to detail/accuracy in work
• Excellent analytical and decision-making skills
• Proven ability to work independently on a project, and see it through to completion
• Resourcefulness - ability to think creatively to find solutions
• Desire to effect change and improve processes
• Vendor Compliance, Customer Management and/or Supply Chain experience preferred
• Familiarity with EDI preferred
• Bachelor's Degree preferred

OFFICE SOFTWARE/SYSTEMS EXPERIENCE  

• Demonstrated expertise in MS Office Suite, particularly Excel
• Willingness to learn and use unfamiliar technology/systems
• Zendesk experience a plus
• Syncrofy experience a plus

As a leading book publisher, we believe that including and representing diverse voices in all aspects of our business is fundamental to what we do. Our publishing programs must reflect the broad range of backgrounds, experiences, political views and ideas that shape our society and publish books for all readers. 

Hachette Book Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

The compensation target for this position is $47,500. Salary can vary based on a number of factors including skills, experience, and location — talk with your recruiter to learn more. There may be times that you will be required (or requested) to work overtime due to the nature of your role or exceptional workload issues or special projects. 

The following benefits are offered by the company: medical, dental, vision, basic and supplemental life, short-term and long-term disability, accidental death and dismemberment, critical illness, hospital indemnity, long-term care, health and dependent care FSA, commuter benefit plan, employee assistance program, tuition reimbursement, travel assistance, 401(k), discretionary bonus program, PTO (15 vacation days, 2 personal days, 10 holidays and generous sick leave) and group discounts on auto and home insurance and legal services. Eligibility requirements apply to some benefits and may depend on your job classification, hours worked and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. 

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