Wells Fargo
Location
Chandler, AZ | United States
Job description
About this role:
Wells Fargo is seeking a Senior Analytics Consultant that can derive a lot of insight in a visually compelling manner, just by analyzing data. The insight is expected to appear to all Contact Center Stakeholders which includes an Executive Audience, that is well versed in the business and delivery of Contact Center Solutions. The Senior Analytics Consultant is expected to design, create visual elements with business intelligence software and summarize key findings. The individual will be working closely with team members to research problem statements, conceive new ideas to generate efficiencies and work independently to create content that resonates with target audiences. Learn more about the career areas and lines of business at wellsfargojobs.com .
In this role, you will:
+ Develop and Manage business intelligence solutions for the respective business organization
+ Research Application performance and generate findings to forecast key trends that requires remediation
+ Collaborate with team members to collect data to research in support of new initiatives in alignment with OKRs
+ Analyze business requirements, assist with design, develop and launch standardized reports that can be published among team members, management and executives across technology and product organizations
+ Create and maintain documentation which would include the design, requirements and user manuals for the analytics derived on a reoccurring basis
+ Participate in brainstorming sessions to determine key KPIs and performance metrics that were realized based on recent programs implemented
+ Help design and maintain dashboards in CCaaS that our team and partners will use
+ Demonstrate persuasive written, presentation and communication skills
Required Qualifications:
+ 4+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
+ Extensive Knowledge and understanding of research and analysis
+ 4+ years of SAS , SQL , MS SQL server experience
+ Ability to research and analyze data sources for daily workflow, Ad-Hoc and long-term research projects as well as audit projects.
+ Experience building and modifying moderate to complex SQL queries using Teradata ( SQL ) against multiple enterprise databases (iCon/ EIWP /Datamart)
+ Experience building reports in Tableau to verify workflow completeness, work with Tableau developers to automate necessary daily reporting
+ Experience building, monitoring, and modifying multiple internal databases housed on SharePoint sites that serve as workflow environments
+ Experience collaborating with internal partners, stakeholder, audit and testing teams.
+ Excellent verbal, written, and interpersonal communication skills
+ Experience with CCaas
+ Contact Center experience within the financial industry
Job Expectations:
+ Ability to work on-site at one the posted work location
Posting Location:
+ Charlotte, North Carolina
+ West Des Moines, Iowa
+ Minneapolis, Minnesota
+ Westlake, Texas
+ San Antonio, Texas
+ Wilmington, Delaware
+ Roanoke, Virginia
+ Phoenix/Chandler, Arizona
Posting End Date:
10 Feb 2024
Job posting may come down early due to volume of applicants.**
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Company: WELLS FARGO BANK
Req Number: R-338853-2
Updated: Sun Feb 04 00:00:00 UTC 2024
Location: CHANDLER ,Arizona
Job tags
Salary
