Region Engine Service Manager - Canada Region Job
Location
Kirkland, WA | United States
Job description
*This is a remote position. The candidate for this role will be located in BC or Alberta, Canada*
Kenworth Truck Company
Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids.
Division Information
Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids.
Job Functions / Responsibilities
- Accepts ownership and manages all MX engine issues that arise within their region
- Contact person for dealers in the region when they have questions or concerns working with DAVIE or navigating through Rapido
- Track all open SupportLink cases in the region to ensure timely communication and an action plan exists to get the truck back in service
- Act as the first contact for Kenworth DSMs when they need further assistance or information pertaining to any MX issues in their district
- Coordinate between Engine Support Center and Engineering when higher level assistance is required
- Communicate resolution path to dealer/customer
- Travel to the truck in question when hands-on assistance is required
- Follow the case through until the issue is resolved
- Ensure that all resolved SupportLink cases are closed out in a timely fashion and that all pertinent information is included in the case notes
- Disseminate diagnostic and repair information to the DSMs, Dealers, and customers to resolve product issues
- Report on new emerging issues. Assist Engineering in the investigation and resolution
- Assist Engineering with tool development as needed.
- Responsible for dealer/customer presentations that support the MX product
- Will be the primary company representative at regional trade shows and truck association meetings
- Track and ensure that each full-service dealer location within the region maintains the required number of MX-certified technicians to support the product in their APMR
- Conduct PACCAR engine, after treatment, fuel system, and DAVIE/Rapido diagnostic training for dealer technicians and customers as needed
- This individual will not have any dealer location responsibilities but will stay focused 100% on support of the MX engine
- 30% to 50% travel required, often on short notice
Qualifications & Skills
- Bachelor’s degree in engineering, business administration, or automotive technology preferred
- 5+ years of industry-related experience
- Strong communication skills
- Proficient in Excel and PowerPoint
- Proficiency in industry diagnostic systems preferred
- Mechanical aptitude with a strong background in electronics
Why work for PACCAR/Kenworth?
- Global Fortune 500 Company with a wide array of growth and development opportunities
- Work alongside experienced goal-oriented colleagues recognized as experts in their fields
- Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks
Additional Job Board Information
At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for Region Engine Service Manager - Canada Region is $96,700-$151,300 annually. This position is also eligible for a holiday gift. Additionally, this role is eligible for the full range of benefit options listed above.
PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status. This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment.
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