Margaritaville Lake Resort
Location
Texas | United States
Job description
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Location Description:
Come be a part of something bigger!
Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
- Full Time employees have access to Medical and Dental insurance to fit your needs
- Pyramid Global Learning (You can grow both personally and professionally through on-line webinars and self-study courses)
- 401K match (Let us help you build your financial future)
- Companywide Hotel Room Discounts (Who doesn’t love to get away)
- Paid Time Off
- Employee Assistance Program (We are here to support you)
- Employee family events (bring the kids!)
- Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
- Many more, please inquire for more details
Join the Margaritaville Lake Resort, Lake Conroe | Houston and love where you work! It's the first Margaritaville in Texas and we welcome you to the one and only lake resort on Lake Conroe in Montgomery, Texas.
Overview:
As PBX Operator you are responsible for processing incoming and outgoing communications courteously, while maintaining a positive and professional image.
ESSENTIAL FUNCTIONS:
- Answer and process all incoming/outgoing guest and in-house calls.
- Check bulletin board and log books for all pertinent information.
- Forward messages and faxes as needed to guests and various departments.
- Responsible for HotSos communications between security, engineering, and housekeeping.
- Ensure all phone request logs are completed in their entirety, follow-up on any discrepancies, and report any continuous issues to the Front Office Manager.
- Responsible for blocking all group and contracted rooms. Ensure airline rooms are checked-in and checked-out correctly and billing is accurate.
- Attend Group Rooms meetings and present status reports on blocks, pick-up, cancellations, billing and package codes.
- Manage Airline Key Cards, Assignments, and Check Ins
- Administration of Calendly, HotSOS, Salto and Zingle
- Manage and ensure PBX team is working efficiently and communicating effectively with guests and staff
- Maintain Space Chart and Balance room types as needed
- Assist with discrepancies; i.e Billing, Unresolved Check Outs
- Assign Condo Reservations; Tetris
- Create and Update SOPs as needed
- Oversee & provide: no show, amenity, comp/off market, and missing inventory reports to designated team members.
- Any other duties as the position develops and is assigned by the Director of Rooms, Front Office Manager, or Assistant Front Office Manager.
Qualifications:
- Ability to communicate effectively through verbal and written communications.
- Ability to work well with guests to resolve complaints in a positive manner.
- Ability to use radio communications and remain calm in emergency situations.
- An outgoing and engaging personality
- Excellent typing skills and the ability to hold a phone or operate a phone headset while operating a computer required.
- Excellent listening skills and a high attention to detail
- The ability to sit for long periods of time.
Job tags
Salary
