Location
Fremont, CA | United States
Job description
CSR Fremont CA Salary: $25 - $27 per Hour
Customer Service Representative in Fremont, California
Spectra360 has a
GREAT opportunity to work as a
Customer Service Representative for one of our
TRUSTED clients! This is an incredible opportunity to grow with a stable company.
Immediate openings, apply TODAY! Pay: $25.00 - $27.00 / hour
Shift: 7:30 AM to 4:00 PM
Work Schedule: Mondays to Fridays
Customer Service Representative Job Responsibilities Responsibilities: - Accept all incoming telephone
- Provide product ordering assistance to customers as required.
- Provide quotations in a timely manner
- Enter sales orders/RMA’s into company computer system as required.
- Maintain control of weekly backlog report
- Maintain a satisfactory level of weekly orders entered, sales revenue, and product quotations, and submit weekly logs.
- Provide file maintenance to Customer Data Base
- Access sales related information as required to provide customer assistance as well as production/collections assistance.
- Convert incoming calls into Sales Cycles* to the best of abilities and provide the necessary follow-up to secure orders.
- Secure sufficient background information for complex calls and transfer to more capable colleagues.
- Assist Administrative personnel, when requested, to secure payments for past due products/services.
- More duties as assigned
Requirements:
- Experience with ERP software system
- Familiarity with RMA's
- Understanding or ability to quickly learn what a B.O.M. sale entails
- Understanding of processing quotations, sales orders, and purchase orders
- Clear, friendly and professional speaking and writing skills.
- Basic understanding of Microsoft Office, Word, Excel, Windows
- Familiar with shipping methods and incoterms
- Organizational skills to accommodate multiple sales/service tasks.
- Personable disposition when interacting with employees and visitors.
- Interest in developing solid business relationships with clients.
- Motivation to learn catalog products/services with adequate knowledge to clearly convey ordering information as required.
- International sales and export compliance a PLUS!!
Spectra360 is the fastest-growing light industrial and transportation recruitment company working in California, Nevada, Arizona, Washington, and Oregon. We are a supportive company that believes people are our power. We want to work with dedicated, reliable, and fun individuals looking to grow their careers.
If this job sounds like a good fit for you, please upload your resume today!
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