Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
Location
Hilo, HI | United States
Job description
Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today!
Responsibilities:
- Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
- Process additional administrative, bookkeeping. and accounting procedures as required
- Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
- Provide exceptional service to all hotel guests during their stay
- Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages
Qualifications:
- Excellent customer service and communication skills are required
- Requires a flexible schedule that allows for overnight shift hours
- Some college is preferred but a high school diploma or equivalent is required
- Proficiency with computers is required; experience with reservation and accounting software is desired
- Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required
About Company:
Located on the coastline of Hilo Bay, the Grand Naniloa Hilo, a DoubleTree by Hilton is 30 mi from Hawaii Volcanoes National Park. All rooms have free WiFi.
Guest rooms offer garden, ocean, or harbor views of Hilo Bay, Hamakua Coast, or Hilo Harbor. Each room is equipped with a flat-screen TV and a refrigerator, and bathrooms are finished with German limestone. Suites boast a kitchenette.
The Grand Naniloa Hilo, a DoubleTree by Hilton features an outdoor swimming pool and sundeck. The Naniloa Golf Course, located within the hotel grounds and adjacent to the Grand Naniloa Hotel, offers a free round of golf daily to guests.
Job tags
Salary
