CRM Administrator

Location

Dover, DE | United States

Job description

at Mitsubishi Chemical Group in Dover, Delaware, United States

CRM Administrator (1422)

+ Title: CRM Administrator

+ Group Company: Mitsubishi Chemical America

+ Location:Remote

+ Employment Type:Full time

Group Company:

+ Mitsubishi Chemical America

Mitsubishi Chemical America ( MCA ) , one of 4 regional headquarters established by parent company Mitsubishi Chemical Corporation, includes 20 group companies in North and South America. The formation of this regional headquarters on April 1, 2017 has provided the organization and infrastructure needed for us to realize synergies, within regions and globally, among the vast network of Mitsubishi Chemical companies. MCA and the group companies represent decades of knowledge and experience across numerous industrial and technological industries, with over 4,000 employees in 4 different countries.

The origin of Mitsubishi goes back to 1870, when the founder, Yataro Iwasaki, started a shipping firm with three aging steamships. Yataro’s brother, son and nephew expanded the business into various fields during their respective terms as president and set the foundation of the Mitsubishi companies. After WWII , the original Mitsubishi organization was disbanded to become independent companies as they are today.

Job Purpose

Reporting to the Director of Sales Enablement, the CRM / Learning & Development Administrator is responsible for managing the Customer Relationship Management ( CRM ) system on a day-to-day basis and implementation and coordination of training and development for the sales organization. The ideal candidate will be process-oriented, able to pay close attention to details and have analytical thinking skills. Additionally, this role will require in-depth knowledge of internal sales, marketing, and business processes.

Principal Accountabilities

CRM System Management:

+ Administer and maintain the CRM system, ensuring data accuracy, integrity, and security.

+ Customize and configure the CRM system to meet the organization’s business requirements.

+ Manage user access, permissions, and roles within the CRM platform.

+ Own and drive Lead management system for follow-up efforts, driving new customer relationships

Data Management:

+ Oversee data migration, integration, and cleansing activities to maintain the quality of CRM data.

+ Regularly audit and clean data to eliminate duplicates, inconsistencies, and inaccuracies.

+ Implement and enforce data governance policies to ensure data integrity.

+ Regularly report on pipeline health and progress toward Key Performance Indicators (KPIs).

User Training and Support:

+ Provide training to new users and ongoing support to existing users to maximize utilization of the CRM system.

+ Create and update user documentation and training materials as needed.

Reporting and Analytics:

+ Generate and analyze reports to provide insights into sales, marketing, and customer service performance.

+ Develop and maintain dashboards to visualize key metrics and performance indicators .

Integration and Collaboration:

+ Collaborate with IT, sales, marketing, and other departments to ensure seamless integration with other systems and tools.

+ Work closely with stakeholders to understand business requirements and implement solutions accordingly.

Learning and Development Growth

+ Spearhead learning and development sessions and maintain the MCG University as a best-in-class resource.

+ Learning Programs: Coordinate and lead all commercial learning and development programs, ensuring that employees have the necessary skills to excel in their roles.

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Knowledge / Skills / Experience

Education and Experience Requirements:

+ A minimum of a bachelor’s degree is required, preferably in business, marketing, finance, or accounting.

+ A minimum of 5 years of experience in sales and marketing in a CRM management function.

+ Preferred: Extensive CRM management as well as training and development experiences.

+ Proficient in the use of Microsoft Office applications.

+ Advanced experience with management and implementation of Salesforce or other CRM systems required.

Sills Requirements:

+ Demonstrates excellent planning and organizational capabilities and takes on multiple projects.

+ Strong communication and presentation skills are essential for this role.

+ Exceptional knowledge of marketing and sales processes and workflows.

+ Solid business acumen, management, and problem-solving skills.

+ Results and accuracy orientated and ability to strategy, tactics, and performance metrics.

Pay Transparency (complete highlighted sections)

+ The salary range for this position is $73,000 – $91,300. Factors such as the scope and responsibilities of the position, the candidate’s work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence the base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state) if authorization is granted to work outside of the location listed in this posting.

+ Competitive Benefits

+ Benefits begin on DAY 1!

+ Employee Assistance Programs

+ Curated Self-Paced Learning & Development Programs for all Employees.

EEO Statement

Mitsubishi Chemical Corporation values diversity in the workplace, is committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally recognized protected basis under applicable law.

Applicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or other applicable laws. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition.

Job tags

Salary