Location
Troy, NY | United States
Job description
Greetings!
This is Rakesh from Last Word Consulting Inc. found your profile on the job portal. Please share your updated resume if available and interested.
Please let me know if you are comfortable ..
POSITION:-
Position:- Desktop Engineer
Location: Troy, NY (ONSITE)
Duration:- Fulltime Permanent
Job Description
- Handle Tier 1,2, And 3 help desk escalations through tickets or phone
- Good in desktop support handling in Windows, Linux, and MAC environments.
- Good SCCM Knowledge. Would be helpful if he knows basic SQL scripting used for SCCM.
- Manage Patching in SCCM for Desktops, troubleshoot on problematic machines. Reinstall SCCM agent and redeploy packages.
- Installation and maintenance of Windows and Mac OS.
- Troubleshooting all the issues related to Hardware, Networking & Software on Windows OS (Windows7, Windows Vista, Windows 8 & Windows 10) and MAC OS.
- Installation configuration and troubleshooting of Desktop applications and tools.
- Technical knowledge of Desktop and Laptop hardware.
- Configuring and troubleshooting Office 2010, 2013, 2016, and Office365 suite.
- Manage Files and folder permissions.
- Printer installing and sharing, troubleshooting printer-related problem.
- Configuring and managing different types of scanners.
- Configuring and managing different types of network printers, scanners and peripheral devices.
- Managing Networks Setup Crimping & Punching
- Manage Video conferencing call through IP & ISDN lines.
- Resolving problems related to LAN connectivity.
- Setting up of Wireless on Laptop and BYOD devices
- Experience in working on IT Service Management Tools like ServiceNow
- Take ownership and responsibility of queries, issues, and problems assigned to the Desktop Site Support team.
- Work with vendor support contacts, Service Desk Level 1, and Desktop Engineer Level 3 teams to resolve technical issues within the desktop environment.
Thanks & Rgds,
Rakesh Bharti
Team Leader
Last Word Consulting Inc.
Mobile:- +1 / Cell:- +1
Email:-
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- Dice Id: 90788460
- Position Id: 2024-2384
Job tags
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