Microsoft M365 Cloud Admin- Level II

Location

Daytona Beach, FL | United States

Job description

Title: Microsoft 365 Cloud Administrator- Level II Support
Type: 1 Year Contract; opportunity for long-term extension
Location: Remote in Continental US (preferred locations: Daytona Beach, FL; Plano, TX; Sandy Springs, GA)
Benefits : Health, Vision and Dental Insurance available at cost; Contract employees are not eligible for paid time off Eligibility: Open to all US Residents legally eligible to live and work in the US without sponsorship

Job Summary
Primary responsibilities include day-to-day operations and support of productivity and collaborations of M365 cloud technologies. The Cloud Administrator will work closely with other infrastructure teams, profit centers, and service desks. Monitor enterprise central ticketing system to ensure timely resolution of tech support issues within client defined SLA. Work under the direction of senior leadership and engineers. Reports to the M365 Cloud Services Manager.

Qualifications

• Bachelor’s Degree and relevant qualifications (CompTIA, Microsoft) are preferred but not required
• 2+ years’ experience supporting & troubleshooting Microsoft O365 Exchange, SharePoint, OneDrive, and Teams
• Required experience administering users and Group Policy in Entra ID (formerly Azure Active Directory)
• Experience with cloud-based services in M365 and deploying/ supporting M365 solutions at Enterprise level
• Ability to follow team procedures, identify gaps, and resolve issues effectible to continuously improve practices
• Outstanding communication, customer service, and problem solving skills
• Ability and willingness for occasional travel for team meetings- may be required

Description

• Resolve Level II incident tickets via ServiceNow based on SLA.
• Support M365 products and Azure AD including Exchange, SharePoint, OneDrive, Multi-factor Authentication (MFA), Single Sign-on (SSO), and related technologies.
• Administer and troubleshoot Outlook/Exchange Online, SharePoint, and OneDrive.
• Create new and follow existing check lists to ensure a consistent result for routine and common tasks within our proactive IT management services.
• Document troubleshooting steps and operational documentation for support teams.
• Other duties as assigned

Job tags

Salary