User Services Consultant | Vassar College
Location
Poughkeepsie, NY | United States
Job description
Vassar College User Services Consultant
Department: Computing & Information Services
Duration of Position: Full year / Full time
Work Schedule: Employee Type: Administrator
Posting Date: 12/11/2023
Union Representation: Posting Number: AS443P
Pay Rate: Compensation: The starting annual base salary range for this position is $50,731 to $68,000 (USD).
When extending an offer, Vassar College considers factors such as (but not limited to) scope and responsibilities of the position, candidates work experience, education/training, key skills, internal peer equity, budget, and other market and organizational considerations. The starting salary range represents the Colleges good faith and reasonable estimate at the time of posting.
About Vassar College Located in the scenic Mid-Hudson Valley, Vassar College is a highly selective, residential, coeducational liberal arts college. Vassar stands upon the homelands of the Munsee Lenape.Vassar College is deeply committed to increasing the diversity of the campus community and to promoting an environment of equality, inclusion, and respect for difference. The College is an Equal Opportunity and Affirmative Action employer, and especially welcomes applications from veterans, women, individuals with disabilities, and members of racial, ethnic, and other historically underrepresented groups.Vassar College is a smoke-free, tobacco-free campus.Vassar College offers a comprehensive benefits package for administrators which includes:22 vacation days for full time employees - prorated if not full time, unlimited paid personal and sick time for use at the supervisors approval.14 paid holidays per year which includes the week between Christmas and New Years Day.A choice of three health plans (EPO, PPO, High Deductible), Participation in FSA, Dependent Care, and Transit programs.Voluntary, employee paid dental insurance plan.Life Insurance and Voluntary Supplemental Life InsuranceEmployer paid short-term and long-term disability programs.403(b) defined contribution plan after one year of service. For more information, visit: hires will be automatically enrolled in the SRA at a 4% employee contribution per paycheck.Tuition Benefits- Eligible after applicable waiting period. For more information, visit:
Position Summary and Responsibilities Vassar Computing and Information Services (CIS) is the central information technology operations and strategy division of Vassar, providing the college with infrastructure services, academic technology, enterprise applications, research computing, IT policy and governance, information security, and general technology support.
Reporting to the Assistant Director of User Services, this position will be responsible for supporting all aspects of desktop computing for Faculty, Administrators and Staff.
User Services is one of the four major operational units of CIS, responsible for Desktop Support, Service Desk, Media Resources, ID Card Office, and Computer Store.
Responsibilities: - Respond to and resolve incidents and service requests for various computer applications and processes.
- Provide backup support for mobile device management of Mac, iOS and Windows clients.
- Provide backup to the Client Platform Engineer on the design, build, documentation, support and improvement for automation in endpoint deployment and management.
- Consult with users and service owners on best practices, advanced uses and problem solution
strategies to meet technology needs. - Participate in projects and meetings as necessary.
- Review and update documentation for operational procedures and knowledge articles.
- Maintain accuracy and documentation of user records and incidents in the service management ticketing system. Ensure tickets are logged, tracked, and updated appropriately. Monitor personal service levels and metrics and work toward continuous improvement.
- Remain current in evolving technologies, as well as currently used technologies and methodologies.
- Perform other duties as assigned.
Qualifications - Advanced desktop support skills including Printers, Windows, Macintosh, MS Office, Google Apps, Mobile Device Management , Incident Management, and proven customer support experience.
- Higher education and/or non-profit experience preferred.
- Demonstrated strong problem resolution skills, strong customer service skills and strong interpersonal and teamwork skills.
- Ability to fix increasingly complex technical problems.
Education/Certification: - Bachelors degree and five years of related experience, or an equivalent combination of education and experience. Advanced degree in information systems or other related fields preferred.
Travel Requirements: Special Instructions to Applicants To complete your on-line application, you will be required to attach your resume, cover letter, and contact information for 3 professional references. All attachments must be in PDF format. Review of applications will begin immediately. If you have any questions, please contact Human Resources, 845-437-5820.
For full consideration applicants should apply by: All applicants must apply online at: .
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About Vassar College
Founded in 1861, Vassar College is a highly selective, residential, coeducational liberal arts college. Consistently ranked among the top liberal arts colleges in the country, Vassar is renowned for pioneering achievements in education, for its long history of curricular innovation, and for the beauty of its campus.
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