PRACTIFI
Location
Miami Beach, FL | United States
Job description
Were seeking a dedicated and detailoriented remote Customer Service Representative to join our dynamic team. As a vital member of the frontline support team you will play a key role in ensuring an exceptional customer experience while upholding company policies and values.
Responsibilities:
Customer Interaction: Respond to customer inquiries and concerns via email and messaging platforms promptly and professionally.
Provide accurate information about products orders and cultivation processes.
Uphold a positive and helpful tone in all customer interactions.
Issue Tracking and Reporting: Efficiently track customer issues concerns and feedback.
Report recurring or critical issues to management for timely resolution.
Collaborate with team members to address and resolve customer challenges.
Written Communication: Exhibit strong written communication skills to ensure clear and effective communication with customers.
Draft thoughtful and informative responses to customer inquiries and concerns.
Customer Support Platforms: Utilize customer support platforms to manage and organize customer interactions.
Experience with customer support software is preferred.
Ecommerce Experience: Basic familiarity with Shopify and Amazon fulfillment processes is a plus.
Continuous Learning: Demonstrate a willingness to learn about mushroom cultivation processes and stay informed about product updates.
Adapt to a changing environment and contribute to process improvements.
Qualifications:
At least 12 years of experience in customer support or a related field.
You Have..
A friendly and positive attitude
Prior sales or customer service experience
A high level of attention to detail
Strong communication skills both written and verbal
The ability to develop positive relationships with team members and customers
A desire to find solutions
Experience:
Microsoft 365
Adobe
Learning Management Systems
Tech savvy
Excellent people skills and a desire to help customers find solutions
Excellent phone and communication skills
Multitasking and time management
Sales experience is a plus
In addition to competitive pay this position offers the following benefits:
Remote position
Working with a small team for a rapidly growing organization
Casual Attire
Professional Development Opportunities
Medical Dental and amp; Vision Insurance
Life and amp; Disability Insurance
401(k) with Company Contribution
Paid Holidays and PTO
Monthly Electronics Reimbursement
If you are ready to join a fun and hardworking team and enjoy interacting with (mostly) friendly customers please apply online today!
Job tags
Salary
