Front Desk Agent

Location

Atlantic City, NJ | United States

Job description

Showboat Resort, an iconic destination in Atlantic City, has undergone a rejuvenation to become the ultimate family-friendly vacation spot. Conveniently situated on the Atlantic City boardwalk, just steps from the ocean, the resort boasts a beautifully renovated pet-friendly hotel with 852 rooms, including walk-out balcony suites. Additionally, it offers 100,000 square feet of flexible meeting space, the world's largest arcade with a 45,000 square foot indoor raceway, and the newly opened ISLAND Waterpark.

This state-of-the-art, year-round highlight is the world's largest indoor beachfront waterpark, spanning 120,000 square feet and featuring 11 waterslides, a unique slide island, a surf simulator, an indoor boardwalk, Paradise adult island, and more.

But what truly sets Showboat Resort apart is its dedicated team. Joining us means immersing yourself in a collaborative environment that values teamwork, mutual support, and a commitment to delivering exceptional guest experiences. Work alongside colleagues in various exciting areas of the resort, contributing to a dynamic and thrilling work environment that consistently exceeds guests' expectations. Join us in making Showboat Resort the premier choice for families and fun-seekers seeking unforgettable experiences.

What You Will Do:

• Greet, register, and assign rooms to guests in a friendly and courteous manner.
• Answer inquiries pertaining to hotel services, arcade, waterpark, shopping, dining, and local entertainment.
• Keep records of room availability and guests' accounts.
• Compute bills, collect payments and make change for guests.
• Understand and enforce the hotel company credit policies. Account for all cash and make deposits in accordance with hotel and company policies.
• Professionally respond to guest issues and concerns effectively turning a negative guest experience into a positive recovery of those issues.
• Other duties as assigned.

Skills and Experience Needed

• Prior customer service experience required.
• Ability to effectively utilize hotel software systems.
• Friendly and courteous demeaner.
• High School diploma or GED.

Job tags

Salary

$17 - $18 per hour