911 Memorial & Museum
Location
New York, NY | United States
Job description
POSITION OVERVIEW
The Implementation Specialist will work closely with the Enterprise Business Analyst and the Senior Applications and Database Analyst in the support, maintenance, and configuration, and improvements of the enterprise application systems particularly the ticketing applications systems. The Implementation Specialist will work with the business units to configure, update, and maintain the hardware and software products, maintain clean documentation, and act as Level 1 Support to any support tickets raised by the office staff related to the enterprise ticketing application. This position will also work with key stakeholders in other departments to determine where system improvements can be made and help deploy systems that will meet the business goals and will also be responsible for project management of various initiatives. This position requires an established technical and functional knowledge of Point of Sale (POS) and reporting systems.
ESSENTIAL FUNCTIONS
OTHER RESPONSIBILITIES
QUALIFICATIONS/SKILLS REQUIREMENTS
o Note: While a bachelor’s degree is preferred, we enthusiastically encourage applications from Veterans or veteran spouses with various educational backgrounds. This includes those with an associate degree as well as individuals actively working towards a bachelor’s degree. Your dedication and diverse experiences are highly valued, and we welcome the opportunity to consider your application.
HOW TO APPLY
PHYSICAL DEMANDS/WORK ENVIRONMENT
The physical demands and work environment described in this job description are representative of those that the employee will encounter and are expected to meet to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to see, be mobile, and have the ability for 2-way communication with the public and staff.
The work environment is an indoor, climate-controlled office environment comprised of cubicles, walled-offices and group conference rooms. The noise level in the office environment is usually low. Employees will be required to comply with the organizational Health and Safety Plan. Minimal travel is required.
This job description is a descriptive list of the responsibilities and qualifications associated with this position and are not intended to be all inclusive. Employees are expected to also perform other business-related duties as assigned by the supervisor or other management.
The organization reserves the right to change, modify, or reassign job responsibilities, duties and scheduled work hours as per business needs.
The National September 11 Memorial and Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
The National September 11 Memorial & Museum (9/11 Memorial & Museum) is committed to an organizational culture that supports and reinforces our values regarding diversity, equity, inclusion, and accessibility (DEIA). We seek to build a collaborative, open, and equitable space where staff want to be, knowing that their contributions, professional expertise, and distinct voices are valued and respected. We encourage and celebrate an inclusive environment where candor and participation, when it comes to sharing ideas and collaborative problem-solving, are welcomed regardless of one’s role at the Museum or background.
Reasonable accommodation may be made to qualified candidates, during the interview process, to enable individuals with disabilities an opportunity to interview.
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Benefits:
Schedule:
Work Location: In person
Job tags
Salary
