Location
Pasadena, TX | United States
Job description
Full Time
Summary:
The Customer Service Representative (CSR) builds professional rapport and provides excellent customer service to all inquiries such as fulfillment, updating accounts, and standard violation resolution. Must maintain Payment Card Industry (PCI) compliance as it relates to collecting and processing payments. This position is required to meet defined quantitative and qualitative performance targets to maintain operational standards. The Collections Specialist increases and maintains expert knowledge of the company’s products and services and is expected to keep up-to-date with policy, procedural, and product updates.
Duties & Responsibilities:
- Using available resources and defined research procedures, establishes professional and friendly rapport with customers by responding quickly and accurately to all inquiries regarding account activity, tag fulfillment, and standard violation resolution.
- Maintains PCI compliance as it relates to collecting and processing payments with credit card and/or banking information.
- Meets daily qualitative and quantitative targets to maintain operational standards.
- Reconciles payments and prepares end-of-day reports as specified per section.
- Builds expert and dynamic knowledge of company products and services; keeps abreast of all procedural and product updates and implementing as directed.
Knowledge, Skills and Abilities Ability :
- Speak clearly, correctly and listen effectively.
- Knowledge of basic math.
- Good written and interpersonal skills.
- Strong customer service skills.
- Good analytical and organization skills.
- Working knowledge of personal computers and related software; Microsoft Office including word processing, spreadsheets, and databases.
- Must possess keyboarding skills of 30 wpm and 10-key touch.
- Ability to work in a team environment and be open to change.
- Multi-tasking capabilities; ability to think logically and time management organized, flexible, and goal-oriented.
- Ability to exercise tact and to handle customer interactions in a fast, courteous and efficient manner.
- Ability to establish and maintain effective working relationships with others.
- Must be able to maintain confidentiality.
Required Education / Experience:
- Must have High school diploma or G.E.D. equivalent from an accredited institution.
- Previous relevant customer service experience required.
- At least 2 years of previous call center environment experience
- Must have schedule flexibility from Monday – Saturday between the hours of 6:30am and 8:00pm
Job Type: Full-time Salary: $15.00 to $19.00 per hour Expected hours: 40 per week
Job tags
Salary
