Location
King of Prussia, PA | United States
Job description
Position Summary
Wurzak Hotel Group is looking for an experienced Bellman to support the front office at our gorgeous property, Sheraton Valley Forge Hotel. This position will be responsible for greeting and assists guests, taking care of luggage, running errands and delivering items in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. The Bellman also operates the hotel shuttle van to transport guests to and from nearby locations. We are looking for someone with personality, experience, and drive to contribute to the continued success of this luxury property.
The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Greet and open doors for guests in a friendly and courteous manner
- By hand or use of baggage carts, transfer luggage and packages to and from rooms, vehicles and/or loading areas
- Issue claim checks when requested to store guest luggage/items. Return guest luggage/items upon receipt of claim checks
- Maintain and clean the designated lobby station and baggage room; standing ready to assist guests. Clean and maintain baggage carts.
- Deliver messages and valet to guest rooms.
- Keep lobby doors and windows clean when not busy with guests
- Clean, inspect and maintain hotel vehicles. May perform pick-ups and drop-offs at airport and/or local areas
- Report all tips in compliance with company policy and IRS regulations
- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned
- Consistent professional and positive attitude and actions when communicating with guests and associates
- Respond to guest requests, concerns and problems to ensure guest satisfaction
- Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken
- Any other tasks/duties as requested by management
Qualifications
The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience
- High school education
- A driver’s license, clean driving record, and proven ability to safely drive
- Familiarity with hospitality industry practices preferred
Compensation and Benefits:
- Competitive Salary
- Paid Time Off
- Medical, Dental, Vision health insurance
- Robust supplemental insurance for Life, AD&D, Pets, legal and more
- Wellness programs for mental, physical, and financial wellness
- Hotel and travel discounts
- Generous retirement/401k benefits
- Education and professional development
Wurzark Hotel Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Job tags
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