Bilingual it help desk technician
Location
Troy, MI | United States
Job description
Why Work for Us?
Established in 2006, continues to grow dramatically within the IT/telecommunications/Automobility and SCM industry. We encourage our employees in personal development with a passion to succeed and we offer an excellent benefit package. Every employee has access to Medical, Vision, Dental, Life and 401K plus many more.
Job Responsibilities:
- Respond to requests for technical assistance via phone, emails, and in person
- Diagnose and resolve technical hardware and software issues
- Server/Printer/Network Maintenance – Tier 1 Support
- Research questions using available information resources
- Follow standard help desk procedures
- Redirect and escalate problems to correct resource
- Dispatch desk-side support technicians
- Be a liaison between users/subsidiaries and system administrators
- Track and route problems and requests and document resolutions
- Inform management of recurring problems
- Stay current with system information, changes, and updates
- Update the latest version of the user manual and procedure
- Follow up with customers to ensure the issue has been resolved
Education/Experience Requirements: - Bachelors degree or High School degree and 3 years of experience in IT Support field
- Working knowledge of file server (Windows, Linux), FTP server
- Basic level on network structure and diagram
- Working knowledge of fundamental operations of relevant software, hardware and other equipment
- Knowledge and experience of customer service practices
Preferred (not required): BTI Solutions, Inc. is an equal opportunity employer m/f/d/v.
[email protected] BTI Solutions
801 E Campbell Rd. Suite 230, Richardson, Texas 75081, USA
Office:+1-972-992-0030, Fax:+1-972-992-0050
Job tags
Salary
