Location
Alpharetta, GA | United States
Job description
This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.
At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.
All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.
How does this role contribute to our collective success?
This role will join our innovation team, which is comprised of highly skilled generalists with various insurance & role backgrounds. Although our team is highly collaborative, all team members are expected to have a level of autonomy.
The senior process analyst is responsible for process analysis & design, root cause & gap analysis, improvement identification and implementation, and mapping & managing an inventory of business process across all functional insurance & claims activities for North America. The ideal candidate has varied experience as a business analysis, project management, stakeholder & change management.
What will you be responsible for in this role?
- Engaging with a range of stakeholders across the business to facilitate, document and present the Voice of the Customer (VOC), Voice of the Product (VOP), Personas, and associated Use Cases.
- Identifying, documenting, and presenting vital business process information and metrics across the Current State and Future State
- Working independently to examine processes, data, and systems to understand the opportunities and impacts across operations when forming the basis of the improvements and Future State (VOC, Time Motion Metrics, Waste Analysis)
- Testing and executing business process, procedure, and system changes to ensure the expected outcomes are consistent with stakeholder requirements and project objectives.
- Monitoring and supporting the implementation of the Future State, setting up effective metrics to track improvements and continually validate learning with stakeholders.
- Capturing, analyzing, and documenting business requirements
- Work with the business, facilitating meetings to gain an understanding of their area and working closely with the business throughout the entire assignment.
- Championing and applying best practice tools and techniques from Lean Six Sigma, Kaizen events, Design Thinking, Agile, Waterfall and BPM/N methodologies with Stakeholders and Change Team
- Develop deep understanding of the business to add value in developing solution options and problem solving.
- Ensure effective communication and alignment among all stakeholders, including sourcing and integrating their input throughout the innovation/project management lifecycle.
- Provide the business with effective support and advice/expertise in relation to potential operational changes, including updated procedures and User Guides
- Assisting the team in evaluating and advising on process opportunities for efficiency and productivity.
- Supporting with ad-hoc exploratory research on innovation opportunities
- Continuously reviewing and adjusting our activities to keep alignment with the AXIS strategic roadmap.
- Collaborate with Change Management, OPS, IT and Underwriting, in defining, designing and implementing a Proof-of-Concept through Production Pilot using our Innovation playbook (includes- initial assessment, artifact creation, stakeholder engagement, feasibility study, business case development, pilot design and planning, resource identification, success definition, evaluation criteria/KPIs, scaling strategy, risk management and compliance, change management & training identification, and go-live and monitoring)
What we prefer you have:
- Highly analytical, problem solving and numerical skills- needed to support KPIs and improvement recommendations.
- Ability to engage individuals or groups, regardless of title or seniority.
- Excellent customer engagement skills- able to facilitate, collaborate, influence, organize and drive resolution across different stakeholders within a cross functional organization.
- Success in organizing and facilitating delivery of successful projects/initiatives.
- Solid ability to outline and create powerful business presentations for senior & mid-level management.
- Solution and delivery oriented, with ability to pivot direction based on business need.
- Detail-oriented with a commitment to excellence.
- Excellent stakeholder management with ability to develop and maintain effective working relationships.
- Ability to understand problems and translate complexity into clear and succinct format.
- Proficient at Root cause & Gap Analysis
- Aptitude for multi-tasking, working to emerging and tight timelines.
- Strong process mapping skills, process data synthesis and value add analysis with preferred process improvement project experience preferred.
- Experience working with geographically dispersed teams.
- Assist in developing, investigating, conducting analysis, and developing high level recommendations…particularly for process improvement, new process design, finding innovation opportunities etc.
- Creating Process maps: Current / Future State, Cross Functional Process Flow, BPMN, Value Stream Mapping, SIPOC- People, Process and Technology
- Developing a process ownership matrix – creation, alignment & maintenance
- Insurance industry experience especially focused on Specialty & Commercial Lines Insurance- Operations, Underwriting, Claims, etc.
- Experience working within project management software/methodologies (MS Project, Azure DevOps, Confluence, Jira, OpenText, etc) / Agile, Waterfall, Scrum
- Working knowledge and experience with commercial and/or specialty (re)Insurance software and processes (Duck Creek, Guidewire, etc)
- Proficiency with standard methodologies: Lean, Agile and Design Thinking application
- Proficiency with process tools- Excel, Visio, and BPMN tools (Bonita BPM, BlueWorks Live, Camunda, Flowable, etc)
- Certification or equivalent in Business Analysis (IIBA) and/or Project Management (PMP) certifications
About You:
We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.
The ideal candidate must possess an innate initiative-taker attitude and entrepreneurial mindset that will be measured by their tangible achievements and willingness to take a firsthand approach to transform vision into reality. They excel by focusing on concrete outcomes, utilizing the essence of practical leadership and execution over mere speculation.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the on-going needs of the organization.
For this position, we currently expect to offer a base salary in the range of: $90k-$120K.
The specific salary offer will be based on an assessment of a variety of factors including the experience of the successful candidate and their work location. In addition, all employees are eligible for competitive incentive targets, with awards based on overall corporate and individual performance. On top of this, we offer a comprehensive and competitive benefits package which includes medical plans for employees and their families, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.
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