Automotive Service BDC Representative
Location
Lynn, MA | United States
Job description
Pride Kia is looking for a motivated team member in our Service Business Development Center. The Service BDC is responsible for making service appointments for customers and is the frontline of communication in a customer’s service experience. A successful candidates will have ability to multi-task, be a team player, and have a pleasant personality. If you are a customer service professional looking to further your career with an established and respected automotive organization then please apply
What We Offer
- Medical, Dental and Vision Insurance
- Basic Life Insurance
- 401K With Employer Match
- 5 Day Work Week
- Employee Discounts
- Work-Life Balance
- Career Advancement and Growth Opportunities
Responsibilities
- Answer all incoming phone calls and schedule service appointments.
- Making outbound call, generate service appointments and log all customer comments.
- Schedule follow-up contact if no appointment is made.
- Reschedule no-show customer appointments.
- Schedule future contact as needed.
- Generate emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
- Contact customers based on current marketing initiatives.
- Respond to customer website requests.
- Contact internet customers via email and phone to schedule a service appointment
Qualifications
- Excellent follow-up skills
- Previous experience with phones or telemarketing experience highly preferable
- Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
- First-class verbal, written and communication skills including the ability to initiate dialogue with Service Manager and communicate effectively and efficiently.
- Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
- Able to sit and work at a computer keyboard for extended periods of time
- Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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