Lead Hospital Services Coordinator

Location

Newark, DE | United States

Job description

Schedule: Tuesday- Saturday 2:00pm- 10:00pm

The Hospital Services Lead position is responsible for receiving, selecting, packaging, and arranging delivery for blood components.

Do you want to become part of a team that saves lives?

• Upholds customer service level that ensures every attempt is made to meet the following internal and external customer needs: friendliness, understanding and empathy, fairness, options and alternatives and information.
• Receive, record, and verify customer orders accurately; when feasible, ask customers to substitute short-dated components
• Fill and pack orders accurately
• Supports the department in administrative task (i.e., payroll, document review)
• Makes deliveries and pick-ups for customers as required
• Follow established procedures to properly process component returns
• Responsible for proper inventory control methods by following current Standard Operating Procedures (SOP)
• Updates each component product into the BECS during delivery returns
• Provides training for staff members.
• Supports Manager with contract and ad hoc order filling and reporting
• Participate in inventory coordination and planning with donor services, laboratories etc. as directed
• Organizes blood products by expiration dates, and follows SOP to discard expired
• Support supervisor/manager with scheduling and leading staff assignments
• Participate in inventory management production and planning for customer products
• (i.e. blood, blood products , plasma )
• Report questionable blood products or anomalies to a laboratory supervisor or designee
• Contact hospitals and other centers to maximize utilization of available inventory
• Facilitates interstate shipments, including documentation and tracking

Required Licenses:

Valid Driver’s License

Required Minimum Education & Experience:

Education:

High School Diploma or Equivalent.

Related Experience:

2 years’ experience in Healthcare, Technical or Regulated environment (cGMP environment)  Any combination of education, training and experience that has supplied the necessary knowledge, skills, and experience to perform the essential functions of the job.

Required Knowledge, Skills & Ablities:

Knowledge:

• Working knowledge of federal regulations and industry standards for the storage, labeling, distribution and transport of blood component.
• Working knowledge of temperature monitoring system.
• Knowledge of smartphone device for GPS Navigation, scanning packages.
• Working knowledge of quality control and stock inventory procedures.
• Working knowledge of cGMP environment.
• Working knowledge of Standard Operating Procedures and policies.
• Working knowledge of Irradiating blood components.
• Working knowledge of Microsoft Suites.

Skill:

• Attention to detail and organizational skills.
• Detail oriented.
• Cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds.

Abilities:

• Ability to problem solve customer issues.
• Ability to train staff on all aspects of the position.
• maintain composure under pressure.
• Ability to negotiate.
• Ability to work with a team in a fast paced, ever-changing environment.
• Ability to resolve problems.

Job tags

Salary