Technical Services Manager- Field Support

Location

Pleasanton, CA | United States

Job description

ADP is hiring a Technical Services Manager. In this position you will support the Client Acceptance Process within the Professional Employer Organization (PEO) Workers’ Compensation program.  The Technical Services Manager will conduct risk assessments at the location of prospective clients to identify potential occupational risks and hazards.  The results of the risk assessment will be shared with the Underwriting Team to enable an informed decision for client acceptance.  This position will also work directly with our Sales Team throughout the US providing guidance and education on internal processes and ensuring proficiency with communicating our safety value proposition to prospective clients.  Additionally, the Technical Services Manager will collaborate with the Underwriting Team to establish streamlined processes which bring efficiencies to the risk evaluation process.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

• Conduct risk assessments (presurveys) at prospective client work sites and share results and findings with ADP TotalSource Underwriting Team
• Provide continuing education on our safety value proposition to ADP TotalSource Sales team offering coaching as they prepare to deliver executive overviews to prospective clients.
• Provide ongoing training and education to sales team on internal processes designed to promote deal velocity
• Collaborate with the Underwriting Team to develop processes which bring efficiencies to the presurvey process
• Support the ADP TotalSource value proposition by preparing and communicating to Sales client-specific and/or cumulative consulting “success stories”. 
• Using available data to identify the primary root cause of workers injury claims and cost
• Analyze the degree to which inherent hazards and exposure are controlled/managed.
• Help develop consulting service goals and objectives based upon frequency and cost drivers.
• Provide specialized technical and administrative assistance to other Risk Control Consultants as required.
• Internal Coordination and Integration: The Technical Services Manager should have an excellent understanding of the ADP TotalSource business model and plan, and roles and capabilities of the other ADP TotalSource departments in order to support proper alignment of objectives and activities, and contribute as an ambassador to the image of ADP TotalSource as a high-performing, professional employer organization (PEO).
• Professional Development: Pursue and maintain at least one professional designation (CSP, CIH, CPE, ARM, CPCU, etc.)
• Participate within all ADP TotalSource Risk Consulting and Risk training initiatives and programs.
• Stay up to date with the latest health and safety legislation, codes of practice and industry standards
• Attend at least one interpersonal /sales skills training seminar initially and as directed.
• Identify and develop expertise within an industry or technical discipline and serve as a resource within that area/discipline
• Submit work products/reports for quality assurance review and maintain acceptable assessment scores.
• Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

• 8 – 12 Years of Directly Related Experience
• Bachelor’s Degree Occupational Safety and Health, Industrial Hygiene, Ergonomics, Engineering, Risk Management or related field.
• Appropriate experience may be substituted for educational requirements.
• Practical experience as an insurance company loss control representative, independent safety consultant, related insurance company position or Professional Employer Organization (PEO) or Administrative Service Offering (ASO).
• Appropriate safety professional job experience within an industrial setting would also be considered as would post-graduate education in risk management, engineering, safety, occupational health or similar fields could be substituted for experience requirements.
• Excellent presentation and training delivery skills
• Strong analytical and problem-solving skills

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Some Master’s Level Coursework Preferred
• ASP, CSP, ARM or CIH preferred
• Technical risk management Skills – Must be able to effectively identify and evaluate the most challenging risk management challenges and issues and develop corrective service plans designed to address these issues.
• Direct experience in the Construction, Transportation and Heavy Manufacturing industries is preferred.
• Must possess current knowledge pertaining to loss control and regulatory compliance strategies and focus on solving problems as opposed to merely submitting recommendations.
• Verbal Communications – Must be capable of eliciting, supporting and sustaining effective two-way communications with both prospects/clients and other ADP TotalSource colleagues.
• Must fully understand and be capable of presenting the Risk & Safety function, role and capabilities and how they relate to the responsibilities and objectives of the other ADP TotalSource departments and how they can be effective in favorably impacting the client’s operational and financial results.
• Must be an excellent listener and approach all interactions and communications in a collaborative, non-dictatorial fashion.
• Must present a poised, confident and professional image.
• Interpersonal Skills – Consultant must maintain an amiable, empathetic demeanor with both external prospects/clients and internal colleagues and must be capable of recognizing that the client is the decision maker.
• Consultant must display a friendly but professional “bedside manner.”
• Organizational Skills – Must be capable of developing, tracking and managing multiple client service/action plans simultaneously.
• Written Communications – Must be capable of capturing and communicating ideas, strategies, plans and results in a concise, understandable fashion.
• Flexible/Adaptable – Consultant must be able to adopt and support multiple positions based upon specific circumstances and client needs and avoid assuming a “one size fits all” stance.

#LI-BC1

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $75,600.00 – $202,590.00 / Year

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.

Job tags

Salary