Collection Analyst - Hybrid/Remote/Southfield, MI

Location

Southfield, MI | United States

Job description

Title: Collection Analyst

Location: Hybrid/Remote Southfield, MI, US

Job Type: Full-time with Benefits    

Who We Are:  

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.  

Summary

Responsible for contacting past due accounts to collect payment status and assist the customer with payment processing if necessary. The collection analyst is a liaison between the Accounts Receivable Analyst and past due accounts on the OEM program.

Day to Day Responsibilities

• Obtain list of OEM past due accounts
• Prioritize & organize OEM past due accounts according to severity of delinquency
• Obtain past due accounts contact information via OEM Reports, OEM Account Rep. and other resources
• Initiate reminder emails for OEM past due bills, as needed
• Initiate collection actions for payment regarding OEM past due balances
• Email OEM past due accounts, as needed
• Perform follow-up customer phone calls.
• Document all attempts & contacts regarding collection efforts for OEM past due accounts.
• Ensure all customer information is correct:
• Contact Name
• Phone numbers
• Emails
• Address
• Document any customer concerns/comments
• Communicate all Fleet account concerns/comments to the Account Rep. for further action
• Identify potential OEM accounts to be:
• Inactivated
• OEM Field involvement  required
• Management Involvement & Next steps
• Track and Report results of collection actions/steps on open AR tracker weekly with AR Manager
• Provides collection actions summary to management, as needed

What you bring

• Associate’s degree preferred,  but not required
• High School Diploma

Other Requirements

Position, full time

MSXI is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, or disability.

Please note, MSXI did not provide any salary data for this position. If there is a salary range included in the posting the data was estimated by the job posting site and does not reflect our company's actual salary ranges. Actual starting salaries are determined based on job requirements and level of experience.

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Job tags

Salary