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Location

Boca Raton, FL | United States

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Job description

Job Title: Customer Support Representative

Compensation: $17 to $22.75 per hour (Estimated pay)

At our company, we believe it's our exceptional team that makes us special. We're dedicated to hiring talented individuals who align with our values and providing them with the training and support they need to achieve their career goals. Our success is built on the foundation of teamwork and individual excellence. We foster a collaborative environment where accomplishments are recognized and rewarded, and mutual respect is paramount. Join us in a workplace where our team eagerly anticipates Mondays as much as Fridays.

What You Will Love About Us:

- Vibrant Company Culture: Recognized as one of the top companies to work for.
- Competitive Salary
- Generous Health Benefit Package (some at no cost)
- Secure Your Future: 401(k) with a 3% match
- Paid Vacation, Holidays, and Sick Leave
- Flexible Hybrid and Remote Schedules
- Employee Recognition Platform
- Employee Discounts (including a complimentary pair of shoes)
- Wellness Program
- Comprehensive Onboarding Program
- QUPID Committee
- Engagement Committee

Our mission is to ensure workplace safety by providing comfortable, high-quality protective footwear solutions, thereby reducing accidents and saving costs.

Responsibilities:

- Engage with customers across various platforms, including Salesforce, client portals, NetSuite, phone queues, and internal systems.
- Process high-volume B2B orders with attention to detail and accuracy.
- Address customer requests and inquiries promptly and effectively.
- Handle claim requests, such as shipping resolutions, returns, exchanges, and fraud investigations.
- Prioritize and manage tasks to meet customer needs and deadlines.
- Collaborate with internal sales teams and other departments as needed.
- Maintain confidentiality and security measures for client accounts.
- Perform additional customer support duties as required.

Requirements:

- 1 year of experience in claims processing or a related field.
- 2 years of customer service experience.
- Strong commitment to personal growth and success.
- Demonstrated professionalism, honesty, and ethical behavior.
- Accountability and ownership of performance.
- Ability to thrive in a team environment.
- Experience with Salesforce or similar case management systems preferred.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office applications.
- Strong problem-solving and critical thinking abilities.
- Self-driven and capable of working independently.
- Maintain product and process knowledge.

Our company is dedicated to fostering a diverse and inclusive workforce. We provide equal employment opportunities to all employees and applicants without regard to sex, sexual orientation, gender identity, pregnancy, race, color, religion, disability, age, veteran status, or any other protected characteristic under applicable laws.

Thank you for considering a career with us!
Employment Type: Full-Time
Salary: $ 17.00 23.00 Per Hour

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Job tags

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Salary